About Heeya — Our Story, Our Mission

How it all started

Heeya was born from a simple observation made in the field. While helping companies of all sizes with their AI projects, the same problem kept coming up: customer support was a major pain point. Teams were spending hours answering the same questions, customers were waiting too long, and existing solutions were either too complex to set up or far too expensive.

That's where the idea for Heeya came from. Rather than building yet another technical tool reserved for large enterprises, we wanted to create a platform accessible to everyone — in terms of ease of use and price alike. A tool that an e-commerce store, a law firm, a real estate agency, or an HR team could get up and running in minutes, with no technical background required.

Founded in 2024 in Toulouse, Heeya is built on the latest advances in generative AI and RAG (Retrieval-Augmented Generation). In practice, this means every AI assistant you create on our platform is trained on your own documents and data — FAQs, product catalogs, job descriptions, internal procedures. The assistant knows your business and answers your customers with precision.

Today, Heeya supports over ten businesses across industries as varied as e-commerce, real estate, human resources, finance, and education. Our mission has stayed the same since day one: democratize conversational AI so that every business can deliver high-quality customer service, available 24/7, without multiplying costs.

The founder

Anas Rabhi

Founder & CEO of Heeya | Data Scientist in NLP & Generative AI

As a Data Scientist specializing in NLP (Natural Language Processing) and generative AI, I bring over 6 years of consulting experience with companies of all sizes. Based in Toulouse, I help clients design, develop, and industrialize AI solutions — from initial scoping through production deployment and knowledge transfer.

It was by witnessing, engagement after engagement, the same recurring customer support needs that I decided to create Heeya: a tool designed to be simple, effective, and affordable. My vision: that every company, regardless of size, can harness the power of conversational AI in their day-to-day operations.

LinkedIn Blog ianas.fr GitHub

Expertise forged in the field

Before founding Heeya, I designed and deployed AI solutions for over ten companies across a wide range of contexts. Those real-world experiences shaped every aspect of the platform.

My background is rooted in applied data science. Trained in Toulouse, I specialized early on in Natural Language Processing (NLP): text classification, entity extraction, semantic analysis, automatic summarization, and fine-tuning of pre-trained models like BERT. This deep NLP foundation is the backbone of Heeya's entire AI architecture.

With the rise of large language models (LLMs), I naturally shifted my focus toward enterprise generative AI. Today I work on technical leadership and architecture engagements centered on LLMs, RAG (Retrieval-Augmented Generation), and AI agents. My approach is always the same: start from the business need, build a robust solution, and ship it to production with quality controls in place (monitoring, cost management, security).

My areas of expertise

RAG & Retrieval

End-to-end RAG system design: hybrid search, reranking, answer quality evaluation, and continuous optimization. This expertise is at the heart of Heeya.

AI Agents

Tool orchestration, automated workflows, guardrails, and robustness for autonomous agents. AI systems that act reliably in real-world conditions.

NLP & Text Analysis

Classification, named entity recognition, automatic summarization, semantic search, and fine-tuning of pre-trained models (BERT, etc.) for domain-specific use cases.

LLMOps & Production

Production model monitoring, cost management, security, and industrialized deployment. Every solution is built to run reliably at scale.

Noteworthy projects

Automated RFP response generation

System that automatically generates responses to RFPs from internal documents. Result: 75% time saved and a 300% ROI for the client.

AI assistant for an industrial facility

Deployed an intelligent assistant on a factory floor to help technicians with diagnostics. Result: 60% reduction in diagnostic time.

Sovereign RAG with confidential geospatial data

Architected and deployed an on-premise RAG system for an organization handling sensitive geospatial data, with strict data sovereignty and confidentiality requirements.

Multi-format data extraction

Automated pipeline for extracting structured information from PDF, Word, and scanned documents to streamline administrative processing.

Alongside my consulting work through Tensoria, I share insights and technical analysis on my blog ianas.fr, where I regularly publish in-depth articles on RAG, AI agents, and the real-world challenges of deploying AI in the enterprise. This knowledge-sharing reflects a core belief of mine: AI should be demystified and made accessible to everyone.

Heeya by the numbers

10+

Clients served

5

Industries

10K+

Messages handled

24/7

Availability

Industries we serve

Heeya adapts to the specific needs of each industry through AI assistants trained on your business data.

E-commerce

Customer support, order tracking, product FAQs

Real Estate

Tenant screening, property viewings, rental management

Human Resources

Onboarding, internal FAQs, candidate pre-screening

Finance

Client inquiries, simulations, guided assistance

Education

Learner support, pedagogical FAQs

Our mission

Make customer support automation accessible to every business. At Heeya, we believe that the quality of customer service shouldn't depend on company size or budget. Our AI assistants empower anyone to offer instant, personalized support available around the clock.

Our vision

A world where every business has its own intelligent assistant — trained on its data, capable of answering customers with the same expertise as a human team member. We work every day to make that vision a simple, accessible reality.

Our values

Simplicity

Up and running in minutes, no technical skills required.

Accessibility

Pricing designed for businesses of every size.

Transparency

Data protection and GDPR compliance guaranteed.

Performance

Measurable results for your business.

Get in touch

Have a question about our solution? We'd love to hear from you.

Email

[email protected]

Toulouse, France

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The story of Heeya