AI chatbot for
24/7 customer service
Give your customers the instant answers they expect. Heeya is a customer service chatbot trained on your FAQ, terms & conditions, guides, and knowledge base to respond accurately, around the clock. Cut your response time by 5x.
Ideal for e-commerce, SaaS, B2B services, real estate, healthcare, education, and public-sector organizations.
Heeya Support
Replies instantly
80%
Tickets automated
Average observed across our customers
24/7
Availability
< 5s
Response time
Average measured on the platform
95%
Customer satisfaction
Based on Heeya user feedback
Why choose AI for your support team?
AI doesn't replace people — it frees them from repetitive work.
Instant responses
No more waiting. Your customers get accurate answers in seconds, dramatically increasing their satisfaction.
A calmer, more focused team
By automating up to 80% of tier-1 requests*, your team can focus on complex, high-impact cases.
Near-zero hallucinations
With RAG, the AI never guesses. It searches your official documents to maximize response accuracy and reliability.
A customer service chatbot that speaks your language
Heeya turns your documents into reliable answers: return policies, order tracking, troubleshooting, billing, warranties, product onboarding, and much more. Every response is sourced from your content to minimize errors and speed up resolution.
Fewer support tickets
Automate recurring requests without sacrificing quality.
Seamless customer experience
Consistent, instant answers across every channel.
Effortless scaling
Handle demand spikes without adding headcount.
Smart escalation
Seamless handoff to a human agent whenever needed.
What your customers get
- 24/7 answers on shipping times, returns, and warranties.
- Step-by-step guided assistance for technical support.
- Personalized case tracking for urgent requests.
- Automatic escalation to a human agent for complex issues.
What your team gains
- Fewer repetitive calls and emails.
- A knowledge base that stays always up to date.
- Precise metrics on customer requests.
- More time for high-value work.
Technical Support
AI walks your users through troubleshooting step by step, drawing directly from your user guides.
Order Tracking
Connect your tools so AI can answer questions about delivery status and returns in real time.
Lead Qualification
AI answers prospects' initial questions and captures their contact details for your sales team.
Billing & Accounts
Answer questions about invoices, payments, renewals, and contracts instantly.
Real-world
use cases
Whether you're a small business or a large enterprise, Heeya adapts to your existing workflows.
The real cost of customer service without AI
60 to 80% of customer service requests are repeat questions (Zendesk CX Trends). Here's what it costs to handle them manually.
Simulation: 5-agent support team
Sources: Zendesk CX Trends, Gartner, SuperOffice. Results vary based on the maturity of your knowledge base.
53% of online purchases happen after 6 PM
When your team is off, customers abandon their carts. An AI chatbot responds instantly — even at 11 PM — securing conversions (FEVAD).
10x fewer conversions without a 5-minute response
Drift & HubSpot show that the likelihood of converting a prospect drops 10x if you don't respond within 5 minutes. AI responds in under 5 seconds.
1 in 3 customers leaves after a bad experience
PwC Consumer Intelligence reveals that one third of consumers abandon a brand after a single negative experience. A 12-hour response time (industry average) is a serious risk.
30–70% reduction in support costs
By automating tier-1 questions, companies cut support costs by 30 to 70% while improving satisfaction by +25% (Grand View Research).
AI doesn't replace people, it frees them
A high-performing AI chatbot knows its limits. Here are the situations where humans remain irreplaceable — and how Heeya manages the handoff.
Empathy in crisis situations
An angry customer, a sensitive dispute, an issue with strong emotional impact. The AI detects the tone and automatically escalates to a human agent trained in conflict resolution.
Commercial decisions and negotiations
Granting a goodwill gesture, approving a terms exception, negotiating a contract — these decisions stay with humans. The chatbot gathers context and transfers a complete case file to your team.
Novel situations and unknown bugs
An undocumented technical issue, an out-of-the-ordinary customer case. The AI signals that it can't find an answer and immediately offers to connect the user with technical support.
5 KPIs to track
Measure your chatbot's impact on these key indicators:
Autonomous resolution rate
Target: 60–80%
Percentage of conversations resolved without human intervention.
First response time
Target: < 30s
Versus the 12-hour average without AI (SuperOffice).
Post-conversation CSAT
Target: > 4/5
Customer satisfaction measured after each interaction.
Escalation rate
Target: < 25%
Conversations transferred to a human agent.
Tier-1 tickets deflected
Track the trend
Volume of repetitive requests absorbed by AI.
How much does an AI customer service chatbot cost?
Heeya offers a free trial with no credit card required. Paid plans start at €19/month — less than 2% of the monthly cost of one support agent.
€0
Free
1 agent, 100 msg/month. Perfect for testing.
€19
Standard
1 agent, 1,000 msg/month + 1 AI tool.
€99
Premium
3 agents, 5,000 msg/month + integrations.
Quick setup, immediate results
A simple deployment process gets your automated customer support chatbot up and running in minutes.
Step 1
Import your content
Add your files, FAQs, help pages, or URLs to train the AI on your internal knowledge.
Step 2
Customize the tone
Define your response style, your rules, and the escalation scenarios for human handoff.
Step 3
Deploy everywhere
Embed the chatbot on your website, help center, or intranet.
Questions about AI Customer Service
How does the AI learn to respond?
Simply import your files (PDF, Word, TXT) or provide the URL of your help center. The AI analyzes the content in seconds and becomes an expert on your topic.
What happens if the AI doesn't know the answer?
You can configure the AI to redirect users to a contact form or a human agent whenever it can't find the information in your documents.
Is integration complicated?
Not at all. Once your agent is created, you just copy and paste a single line of code onto your website. We're compatible with all major CMS platforms (WordPress, Shopify, Webflow, etc.).
Is it suitable for multilingual customer service?
Yes. Heeya can handle multiple languages and adapt its tone to local markets while staying grounded in your documentation.
Can I track chatbot performance?
You get access to analytics to monitor questions, automation rates, and customer satisfaction — so you can continuously improve your responses.
What autonomous resolution rate can I expect?
With a well-populated knowledge base (FAQ, guides, T&Cs), the autonomous resolution rate typically falls between 60% and 80%. That means 6 to 8 out of every 10 conversations are resolved by AI with no human involvement. The more you enrich your knowledge base, the higher this rate climbs. The remaining 20–40% are automatically escalated to your team with the full conversation context.
Does the chatbot replace my support agents?
No — AI acts as a co-pilot. It handles repetitive, tier-1 tasks so your agents can focus on complex issues and high-value customer relationships. According to Gartner, by 2028, 60% of customer service interactions will be managed by AI, but humans will remain essential for empathy, negotiations, and novel situations.
How do I prevent the chatbot from giving wrong answers?
Heeya uses RAG (Retrieval-Augmented Generation) technology: the AI systematically searches your imported documents before responding. It never "guesses." If the information isn't in your knowledge base, the agent honestly says so and offers to connect the user with a human. Learn more about RAG.
How much does an AI customer service chatbot cost?
With Heeya, pricing starts at €0/month (free trial, 30 messages) and goes up to €19/month for professional use (1,000 messages, 1 AI tool). For support teams with high volumes, the Premium plan at €99/month offers 3 agents and 5,000 messages. By comparison, a custom-built solution costs between €5,000 and €50,000. See all plans.
Is the chatbot GDPR compliant?
Yes. Heeya is a European solution fully compliant with GDPR. Data is hosted in Europe, conversations are encrypted, and your documents are never used to train third-party models. You retain full control over your data and can delete it at any time.
Guides on customer service chatbots
Go deeper with our articles and use cases.
COMPARISON
6 AI chatbots for customer service in 2026
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Ready to transform your support?
Join the companies automating their customer service with Heeya.
