Reservations and menu
available around the clock
Heeya answers questions about your menu, handles reservation requests, and provides allergen information — even when your restaurant is closed. Trained on your menus, hours, and specials, it responds accurately to every visitor on your site.
Built for independent restaurants, bistros, fine dining, casual chains, and multi-location hospitality groups.
Heeya — Restaurant Assistant
Online now · replies instantly
30%
Reservations placed outside business hours
24/7
Always available
< 5s
Average response time
+40%
More reservations captured
Why add AI to your restaurant?
AI doesn't replace your team — it frees them up to focus on the dining room experience and the quality of service guests actually remember.
Automated reservation intake
The chatbot collects party size, date, time, and contact details. No more missed bookings while your team is in the weeds during service.
Menu and allergen answers
Respond instantly to questions about your dishes, ingredients, allergens, and dietary options. Reassure guests before they even arrive.
Private event handling
Buyouts, birthday dinners, corporate lunches: the chatbot gathers guest count, budget, and date preferences, then passes the full brief to your team for a custom quote.
An assistant that knows your restaurant inside and out
Heeya turns your menu, daily specials, and practical information into reliable answers: today's features, lunch prix-fixe options, allergens, opening hours, and private dining policies. Every response is sourced from your own content — no guesswork, no errors.
Smart reservation intake
Automatically collects party size, date, time, seating preferences (patio, private room), and contact details.
Full menu knowledge
Accurate answers about dishes, ingredients, prices, lunch specials, and tasting menus.
Allergen management
Identifies suitable dishes for common intolerances: gluten, dairy, tree nuts, shellfish, and more.
Events and group bookings
Pre-qualifies private dining requests, group reservations, and special events before routing to your team.
What your guests get
- Instant 24/7 answers about the menu, prices, and allergens.
- Table reservations without waiting for someone to pick up the phone.
- Clear information on specials, prix-fixe menus, and daily features.
- Guided support for organizing private events and group dinners.
What your restaurant gains
- Fewer phone calls during service for basic questions.
- Reservations captured even when the restaurant is closed.
- More time for floor hospitality and delivering a great guest experience.
- Clear data on what guests are asking and which dishes generate the most interest.
Standard table reservation
"I'd like to book for 6 on Friday evening." The chatbot collects date, time, party size, and seating preferences (patio, private room), then sends the full request with contact details to your team.
Daily specials and menu suggestions
"What's the special today?", "Do you have a tasting menu?" The chatbot presents current offerings, chef's recommendations, and associated prices.
Allergens and dietary restrictions
"I'm gluten intolerant — what can I order?" The chatbot filters the menu and presents suitable options, including ingredient breakdowns when needed.
Private events and group bookings
"I'd like to host a birthday dinner for 30 people." The chatbot gathers event type, budget, preferred date, and submits a complete brief to your team for a custom proposal.
Takeout orders
"Can I place a takeout order tonight?" The chatbot shares available takeout items, pickup hours, and directs guests to your ordering system.
A use case
for every situation
Reservations, menu questions, allergens, private events, or takeout: Heeya adapts to every need your guests bring to your website.
How many reservations are you losing without an instant response?
Industry data shows that roughly 30% of reservations are requested outside of business hours. With no one available to respond, those guests simply book somewhere else.
Simulation: 40-seat restaurant
Estimates based on hospitality industry averages. Results vary depending on traffic, search ranking, and restaurant location.
The Tuesday night scenario
A couple is looking for a restaurant for Saturday night at 9 PM. They find your site, but you're in the middle of service and no one answers the phone. Without a chatbot, they book somewhere else on OpenTable. With Heeya, the chatbot responds instantly, confirms availability, and locks in the reservation.
The Sunday group inquiry
A family wants to plan a birthday dinner for 15 people. They need to know your group menus, kids' options, and whether a private room is available. The chatbot answers all of those questions and collects the full inquiry for your team.
The cost of a missed reservation
If your average check is $40 per cover and you lose 20 reservations a month (around 50 covers) due to missed responses, that's roughly $2,000 in potential revenue gone. Even capturing half of those, the return on investment is immediate.
What the chatbot should never do
An effective restaurant chatbot knows its limits. Heeya is designed to support your team — never to overstep its role.
Take orders with payment — The chatbot informs and collects requests, but it never handles any financial transaction or online payment.
Modify an existing reservation without confirmation — The chatbot never changes a logged reservation. It passes the modification request to your team for review.
Access payment or financial data — No credit card numbers or financial information are ever collected or stored by the chatbot.
Guarantee table availability — The chatbot collects the reservation request, but final confirmation always stays with your team.
What the chatbot does exceptionally well
Share menu details, dishes, and prices
Identify dishes suited to allergies and dietary needs
Collect reservation requests 24 hours a day
Present daily specials, prix-fixe menus, and chef's suggestions
Pre-qualify private event and group dining requests
Share hours, directions, parking info, and cancellation policies
How much does a restaurant chatbot cost?
Heeya offers a free trial with no credit card required. Paid plans start at €19/month for a full AI agent with 1,000 messages/month — less than one hour of labor.
€0
Free
1 agent · 100 messages/month. Perfect for testing.
€19
Standard
1 agent · 1,000 messages/month + 1 AI tool.
€99
Premium
3 agents · 5,000 messages/month + integrations.
Deploy your restaurant AI assistant in 3 steps
A chatbot that knows your restaurant inside out — ready to respond in minutes.
Step 1
Import your content
Upload your menu, specials, allergen list, hours, and reservation policies. The AI indexes your content in seconds.
Step 2
Customize your instructions
Set the tone (warm, professional), reservation rules (max capacity, available time slots), and scenarios for private events and group bookings.
Step 3
Embed on your website
Copy and paste one line of code into your WordPress, Wix, Squarespace, or custom site. Compatible with any CMS or website builder.
What to put in your restaurant chatbot's knowledge base
The quality of your chatbot's answers depends directly on what you give it. Here's a prioritized checklist to get started.
- ✓ Full menu with prices
- ✓ Allergen list per dish
- ✓ Opening hours and days closed
- ✓ Set menus and prix-fixe options (lunch, dinner, tasting)
- ✓ Reservation cancellation policy
- ✓ Private dining terms and group pricing
- ✓ Takeout and delivery options
- ✓ Wine list and drinks menu
- ✓ Directions, parking, and accessibility
- ✓ Chef bio and restaurant story
- ✗ Supplier contracts and ingredient costs
- ✗ Payroll and employee records
- ✗ Recipes and proprietary preparation methods
- ✗ Financial or accounting records
- ✗ Guest personal data
Frequently asked questions about restaurant AI chatbots
Can the chatbot connect to OpenTable or Resy?
Heeya does not connect directly to OpenTable or Resy, but it can redirect guests to your OpenTable booking page, Google Calendar link, or any other booking URL. You keep full control over your existing reservation system.
Can the chatbot manage reservations for multiple locations?
Yes. With the Premium plan, you can create up to 3 separate agents — one per location. Each agent has its own menu, hours, and reservation rules. Ideal for restaurant groups and multi-concept operators.
Does the chatbot handle allergens and dietary restrictions?
Yes, as long as you import your menu with allergen information included. The chatbot can then identify gluten-free, vegetarian, vegan, or other diet-specific options — including a breakdown of specific intolerances like dairy, tree nuts, or shellfish.
How quickly can the chatbot go live?
Under 10 minutes for a basic setup. Import your menu, add your hours, and paste one line of code on your website. Allow 1–2 hours for a full configuration that includes private event handling and customized booking flows.
Can the chatbot respond in multiple languages?
Yes. The AI automatically detects the visitor's language and replies accordingly. Ideal for tourist-area restaurants or establishments in international neighborhoods. English, Spanish, French, Italian, German, and many more languages are supported.
Can the chatbot take takeout orders?
The chatbot can share your takeout menu, present available items, and collect requests via a contact form. It does not process online payments, but it directs guests to your existing ordering system (Uber Eats, DoorDash, or your own platform).
What if I don't have a website?
Heeya provides a direct link to your chatbot that you can share on your social media profiles, Google Business Profile, or via email to regular guests — no website required to get started.
Can the chatbot make up incorrect answers about the menu?
No. Thanks to RAG technology, Heeya only answers from the documents you upload — your menu, specials, allergen list. It never guesses. If information is not in your knowledge base, it directs the guest to call or use the contact form instead.
Stop losing reservations when nobody picks up the phone
Give your guests a digital front-of-house experience that's available 24/7 — even during the dinner rush.
