Estimates & Appointments
24/7 — Without Picking Up the Phone
Heeya books service appointments, provides preliminary estimates, and answers your customers' questions about services, pricing, and turnaround times. Trained on your own content — service menu, rate sheets, supported makes — it responds accurately even when your shop is closed.
Built for independent auto repair shops, tire and service centers, body shops, and multi-brand mechanics.
Heeya — Your Auto Shop Assistant
Replies instantly
55%
Of calls are appointment requests or estimate inquiries
24/7
Availability
< 5s
Response time
2x
More shop appointments booked
Why Add AI to Your Auto Repair Shop?
AI doesn't replace your mechanics — it frees them from the front desk so they can focus on what they do best: fixing cars.
Automated appointment booking
The chatbot offers available time slots, collects vehicle details (make, model, mileage), and confirms the appointment — no back-and-forth phone calls required.
Instant preliminary estimates
Based on your rate sheets, the chatbot gives immediate ballpark figures for common services — oil change, brake pads, tires. Customers know what to expect before they come in.
Maintenance reminders
The chatbot reminds customers of upcoming service milestones: oil changes, tire rotations, state inspections, and more. Keep your customers coming back without any extra effort.
An Assistant That Knows Your Shop Inside and Out
Heeya turns your content into reliable answers: services offered, pricing, turnaround times, accepted makes, and business hours. Every response is grounded in your own material — no guessing, no hallucinations, just accurate information that builds customer trust.
Price estimates
Automatic preliminary quotes based on your pricing structure, service type, and vehicle make.
Shop expertise
Accurate answers about your specialties, accepted makes, equipment, and availability.
Appointment booking
Automatic slot suggestions based on the requested service and current shop workload.
Symptom pre-screening
Collects symptoms (noises, warning lights, behavior) to prepare your technician before the visit.
What your customers get
- Instant 24/7 answers about your services and pricing.
- A ballpark estimate before making the trip to your shop.
- Hassle-free appointment booking — no hold music.
- Automatic reminders for routine vehicle maintenance.
What your shop gains
- Fewer repetitive calls about pricing and hours.
- Appointments that arrive pre-qualified with vehicle info already collected.
- More time in the shop, less time on the phone.
- Loyal customers kept engaged through maintenance reminders.
Oil change & tune-up
"My car has 30,000 miles — is it time for a tune-up?" or "How much is an oil change on a Civic?" The chatbot checks the mileage, quotes the price, and books a slot.
Brakes & brake pads
"My car makes a grinding noise when I brake" or "What does it cost to replace brake pads?" The chatbot pre-screens the issue, estimates the cost, and schedules the repair.
Tires & alignment
"I need 4 winter tires in 205/55 R16" or "Do you do wheel alignments?" The chatbot checks availability, quotes a mounted-and-balanced price, and books the drop-off.
State inspection
"My inspection sticker expires next month" or "What do I need to bring?" The chatbot shares pricing, required documents, and locks in an appointment slot.
Check engine & warning lights
"My check engine light is on" or "My car won't start." The chatbot gathers symptoms, assesses urgency, and gets the customer in for a diagnostic right away.
Real-world use cases
for every service you offer
Oil changes, brakes, tires, state inspections, or diagnostics — Heeya adapts to every type of service your shop performs.
How Many Customers Are You Losing to a Slow Response?
Industry data shows that 55% of inbound calls to auto repair shops are appointment requests or estimate inquiries. A missed call is a customer driving to your competitor. Here's what that actually costs you.
Simulation: independent shop, 2 technicians
Estimates based on automotive industry averages. Results vary based on local SEO, traffic volume, and shop content quality.
The Saturday morning scenario
A driver hears a grinding noise from their brakes on a Saturday morning. They search "brake repair near me" at 8 AM. Your site comes up — but the phone isn't answered yet. Without a chatbot, they call the next shop on the list. With Heeya, the chatbot pre-screens the issue, gives an estimate, and books a Monday morning slot on the spot.
The Sunday night check engine light
A customer notices a warning light on their dashboard on a Sunday evening. They want to know if it's serious and how much it might cost. The chatbot identifies the light type, reassures or alerts accordingly, and books a diagnostic appointment for the following morning.
The cost of a missed appointment
If your average ticket is $250 and you miss 15 appointments a month due to slow response times, that's over $3,700 in lost revenue. Even converting just 30% of those additional bookings makes the return on investment immediate.
What the Chatbot Should Never Do
A good auto shop chatbot knows its limits. Heeya is designed to inform and guide — never to replace the expertise of your technicians.
Issue a definitive diagnosis — The chatbot gathers symptoms but never confirms the cause of a problem. It always directs the customer to bring the vehicle in for inspection.
Authorize repairs — The chatbot never greenlights work. It informs on services and pricing; the decision is always the customer's after a hands-on diagnosis by your technician.
Access manufacturer technical databases — The chatbot only uses the content you have uploaded (pricing, services, lead times) — not OEM or proprietary technical data.
Guarantee a repair timeline — The chatbot provides estimated turnaround times. The actual time depends on the diagnosis and parts availability.
What the chatbot does brilliantly
Answer questions about your services, pricing, and accepted makes
Pre-screen issues based on symptoms described by the customer
Book service appointments with vehicle information already collected
Send maintenance reminders (oil changes, inspections, tires)
Provide preliminary estimates for common services
Collect contact details and vehicle info from prospective customers
How Much Does an Auto Shop Chatbot Cost?
Heeya offers a free trial with no credit card required. Paid plans start at €19/month for a full-featured AI agent with 1,000 messages/month — less than the value of a single missed appointment.
€0
Free
1 agent, 30 messages/month. Perfect for testing.
€19
Standard
1 agent, 1,000 messages/month + 1 AI tool.
€99
Premium
3 agents, 5,000 messages/month + integrations.
Deploy Your Auto Shop AI Assistant in 3 Steps
A chatbot that knows your shop inside and out — ready to respond in minutes.
Step 1
Upload your content
Add your rate sheets, service menu, accepted makes, turnaround times, or your website URL. The AI processes your content in seconds.
Step 2
Customize the instructions
Set the tone (professional, friendly), define the rules (never give a definitive diagnosis, always offer an appointment), and configure scenarios by service type.
Step 3
Embed on your website
Copy and paste one line of code into your WordPress, Wix, or custom-built site. Compatible with all major CMS platforms and site builders.
What to Put in Your Auto Shop Chatbot's Knowledge Base
The quality of your chatbot's answers depends directly on the content you provide. Here is a priority checklist to get you started.
- ✓ Full service menu with detailed pricing
- ✓ Estimated turnaround times by service type
- ✓ Accepted vehicle makes and models
- ✓ Common parts kept in stock
- ✓ Business hours and contact information
- ✓ Existing shop FAQ
- ✓ Seasonal maintenance tips
- ✓ State inspection information
- ✓ Team bios and certifications (ASE, etc.)
- ✓ Customer reviews and testimonials
- ✗ Licensed OEM technical data
- ✗ Customer vehicle repair histories
- ✗ Supplier pricing and margins
- ✗ Financial and accounting records
- ✗ Diagnostic tool access credentials
Frequently Asked Questions About the Auto Shop AI Chatbot
Does the chatbot handle all vehicle makes and models?
Yes. You configure the list of makes and models your shop services. The chatbot informs customers and tailors its responses — including pricing and turnaround times — based on the vehicle they describe. Works great for both multi-brand shops and specialists.
How accurate are the estimates the chatbot provides?
The chatbot generates preliminary estimates based on the rate sheets you upload. It always makes clear that a hands-on diagnostic at the shop is required for a final quote — so customers know what to expect before they come in.
Can the chatbot connect to our shop's scheduling system?
Heeya can suggest available slots and collect appointment requests. Integration with Google Calendar or your shop management software lets you sync availability in real time.
Can the chatbot handle state inspection appointment requests?
Yes. The chatbot can share pricing, required documents, and available slots for state vehicle inspections. It can also remind customers when their next inspection is due — so they never miss the deadline.
How long does it take to deploy an auto shop chatbot?
Under 10 minutes for a basic setup. Import your services and pricing, customize the instructions, and paste one line of code onto your website. Allow 1–2 hours for a full configuration with testing.
Can the chatbot diagnose car problems?
No. The chatbot pre-qualifies symptoms described by the customer — noises, warning lights, abnormal behavior — to prepare your technician for the visit. It never issues a definitive diagnosis and always directs the customer to bring the vehicle in for an inspection.
What if my shop doesn't have a website?
Heeya gives you a direct link to your chatbot that you can share on Google Business Profile, social media, or via text message to your customers.
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Free Your Technicians With a Reliable AI Assistant
Less time on hold, more time under the hood. Your customers get instant answers — you fill your schedule.
