The AI chatbot solution
for your business
Deploy a custom AI chatbot on your website in 10 minutes. Heeya turns your documents into an AI agent that answers your customers, employees, or learners 24/7.
Heeya AI Agent
Online
10 min
Deployment
24/7
Availability
80%
Questions automated
Average across our customers
0
Code required
An AI chatbot for every business need
Whether you want to automate customer support, assist your employees, or support your learners, Heeya adapts to your industry.
Customer Service Chatbot
Automate up to 80% of tier-1 tickets*. Instant answers drawn from your FAQ, T&Cs, and support guides.
Explore →Employee Support Chatbot
Free up your HR team. Answer employee questions about leave, payroll, and internal procedures 24/7.
Read the guide →E-commerce Chatbot
Guide shoppers, reduce product returns, and boost conversions with AI-powered recommendations.
Explore →Law Firm Chatbot
Qualify prospects, answer common legal questions, and capture more clients around the clock.
Explore →Real Estate Chatbot
Qualify leads, answer property questions, and automate appointment booking automatically.
Explore →Appointment Booking
Hair salons, dentists, restaurants, garages — an assistant that advises and books 24/7.
Explore →Training & Education Chatbot
Support your learners 24/7 with an AI agent trained on your educational content.
Read the guide →How does our AI chatbot solution work?
Three steps are all it takes to deploy your AI chatbot. No technical skills required.
Step 1
Import your documents
PDF, Word, PowerPoint, TXT, or URL. The AI analyzes your content and becomes an expert in your field within seconds.
Step 2
Customize your agent
Set the tone, instructions, and rules for your chatbot. Add tools like a contact form to capture leads.
Step 3
Embed with 1 line of code
Copy and paste the script onto your site. Compatible with WordPress, Shopify, Webflow, Wix, and any HTML site.
Why choose Heeya as your AI chatbot solution?
Unlike traditional rule-based chatbots, Heeya uses RAG (Retrieval-Augmented Generation) technology to generate accurate answers grounded in your own documents.
Near-zero hallucinations
Thanks to RAG, hallucinations are drastically reduced — the AI only answers from your documents.
Multilingual
Your chatbot replies in your visitors' language automatically.
Human escalation
Seamlessly hands off to a human agent whenever needed.
Built-in analytics
Track conversations and continuously improve your responses.
Traditional chatbot vs Heeya
Traditional chatbot: Pre-written responses, rigid scripts, heavy maintenance.
Heeya: Natural language understanding, answers generated from your documents, instant updates.
The measurable impact of an AI chatbot on your business
Businesses that deploy an AI chatbot see concrete results within the first few weeks. Here are the key market figures.
80%
of recurring questions automated
Source: IBM — AI chatbots handle up to 80% of tier-1 requests without human intervention.
-30%
cost per interaction
Source: McKinsey (2024) — conversational AI reduces the cost per customer interaction by 30% on average.
-60%
average response time
Source: Zendesk CX Trends (2024) — AI chatbots cut first response time by 60%.
+25%
customer satisfaction
Source: HubSpot (2024) — businesses using AI in support report +25% CSAT scores.
Gartner predicts that by 2028, 60% of customer service interactions will be managed by AI
Businesses that don't automate their support today are losing a competitive edge every month. With Heeya, deployment takes 10 minutes — not 6 months.
No credit card · Set up in 10 min
RAG technology: answers without hallucination
Unlike ChatGPT, which generates answers from general knowledge (and can make things up), Heeya uses RAG (Retrieval-Augmented Generation) technology. In practice, every time a question is asked, the AI first searches your documents for the answer before composing its response.
The result: answers are sourced directly from your content — not invented. If the information doesn't exist in your knowledge base, the agent says so honestly and offers to connect the user with a human.
You import your documents
PDFs, Word files, web pages, FAQs. The AI automatically indexes every paragraph as semantic vectors in a Qdrant knowledge base dedicated to your agent.
A visitor asks a question
The AI converts the question into a vector and searches for the most relevant passages in your knowledge base.
The AI formulates a sourced answer
The language model writes a response using only the retrieved passages — not its general knowledge. Zero hallucination.
Learn more: RAG: the technology behind a reliable AI customer service.
Traditional chatbot vs RAG chatbot
Traditional chatbot (rule-based)
- ✗ Fixed, pre-written responses
- ✗ Heavy maintenance with every update
- ✗ Can't understand rephrased questions
- ✗ Frustrating user experience
Heeya (RAG + generative AI)
- ✓ Answers generated from your documents
- ✓ Update instantly by re-uploading a file
- ✓ Understands natural language and variations
- ✓ Fluid, natural conversation
An AI chatbot for every industry
Heeya works across every sector. Whether you're in customer service, e-commerce, legal, real estate, or training, the AI is trained on your documents to answer with precision.
Customer service & technical support
Automate 60 to 80% of recurring requests: FAQ, order tracking, returns, billing. Your human agents focus on complex cases. Response time drops from 12 hours to under 5 seconds.
Explore the customer service solution →E-commerce & online retail
Reduce cart abandonment, advise on products (sizing, compatibility), and handle after-sales service automatically. Stores with a chatbot increase conversions by 20 to 35% (Forrester).
Explore the e-commerce solution →Law firms & legal services
Qualify incoming cases 24/7, route to the right legal specialty, and trigger appointment bookings. 33% of people searching for a lawyer do so outside of business hours (Clio Legal Trends).
Explore the law firm solution →Real estate & property management
Qualify buyers and renters, answer questions about your listings, and automate property management queries. 65% of property searches happen in the evenings and on weekends — your chatbot captures those hot leads.
Explore the real estate solution →Hair salons & beauty
Automate appointment booking, inform clients about services and pricing, and reduce no-shows with reminders. 67% of clients prefer booking online rather than by phone.
Explore the hair salon solution →Dental practices
Handle dental emergencies, inform patients about treatments and fees, and automate appointment scheduling. 45% of calls to dental offices are simply appointment requests.
Explore the dental practice solution →Restaurants & hospitality
Automatic table reservations, menu and allergen information, private event management. 30% of reservations happen outside opening hours.
Explore the restaurant solution →Auto repair & garages
Workshop appointments, preliminary quotes, service reminders, and MOT scheduling. 55% of calls to garages are about an appointment or a simple quote request.
Explore the auto repair solution →HR & employee support
Free your HR team from repetitive questions (leave, payroll, internal procedures). The chatbot answers instantly from your internal policies, 24/7. According to Salesforce, 64% of agents using AI can focus on more complex problems.
Read the HR guide →Training & education
Support your learners 24/7 with an agent trained on your educational content. Answer questions about programs, enrollment, and administrative procedures without tying up your team.
Read the training guide →How much does an AI chatbot cost?
Heeya offers a permanently free plan. Paid plans start at €19/month — a flat fee with no per-conversation charges.
€0
Free
1 agent, 30 msg/month, web integration.
€19
Standard
1 agent, 1,000 msg/month + 1 AI tool.
€99
Premium
3 agents, 5,000 msg/month + integrations.
For comparison, a custom-built chatbot costs between €5,000 and €50,000, plus €500 to €10,000/year in maintenance. Heeya delivers 90% of the features for 1% of the price.
Compare all plans in detailFrequently asked questions about AI chatbot solutions
What is an AI chatbot solution?
An AI chatbot solution uses artificial intelligence to automate conversations with your visitors. Unlike traditional chatbots, it understands natural language and draws on your documents to answer accurately.
How long does it take to deploy the chatbot?
Less than 10 minutes. Import your documents, customize the agent, and paste one line of code onto your site.
Can the chatbot make up answers?
No. Thanks to RAG technology, the AI only answers from the documents you provide, minimizing the risk of hallucination.
Which industries are supported?
All of them: customer service, HR and employee support, e-commerce, law firms, real estate, hair salons, dental practices, restaurants, garages, and appointment booking.
How much does the Heeya AI chatbot cost?
Heeya offers a permanently free plan (1 agent, 30 msg/month). Paid plans start at €19/month — flat fee, no per-conversation charges. See our pricing for full details.
Can the chatbot replace my support team?
No, AI doesn't replace humans. It automatically handles repetitive requests (60–80% of volume, per IBM) so your team can focus on complex, high-value cases. Human escalation is always available.
Is it GDPR compliant?
Yes. Heeya is a European solution — data is hosted in Europe, conversations are encrypted, and your documents are never used to train third-party models. You retain full control over your data.
What's the difference between an AI chatbot and ChatGPT?
ChatGPT is a general-purpose model that answers any topic but can fabricate responses. Heeya uses RAG technology: the AI is constrained to answer only from your documents, eliminating hallucinations. It's a custom, reliable ChatGPT built for your business.
Resources to go further
Guides and use cases to get the most out of your AI chatbot.
TECHNOLOGY
RAG: the technology behind reliable AI customer service
How RAG enables AI to answer accurately without hallucinating.
GUIDE
Custom AI chatbot: Complete guide + build one in 10 min
How to create a custom AI chatbot for your business.
USE CASES
7 real-world AI chatbot use cases
See how different industries use AI chatbots every day.
Free tools & comparisons
Compare the solutions on the market before you choose.
Dive deeper by industry
Ready to deploy your AI chatbot?
Join the businesses automating their conversations with Heeya.
