Plans that scale with
your growth
Start for free and scale your AI agent as your needs grow. No hidden fees, cancel anytime.
Free
Explore and test the platform.
- 1 AI agent
- 30 messages/month
- 20,000 AI characters
- Web integration
Standard
Perfect for small businesses.
- 1 AI agent
- 1,000 messages/month
- 300,000 AI characters
- 1 AI tool included (bookings, leads, etc.)
Premium
For growing businesses.
- 3 AI agents
- 5,000 messages/month
- 1M AI characters
- Advanced analytics to understand your customers
- External tools: forms, emails, webhooks
- Integrations: HubSpot, Slack, WhatsApp, Zapier...
Enterprise
Large accounts & custom builds.
- Unlimited volume
- Custom development
- Guaranteed SLA
- Dedicated priority support
Detailed plan comparison
See every feature available on each plan so you can choose the one that best fits your business.
| Feature | Free | Standard | Premium | Enterprise |
|---|---|---|---|---|
| Number of AI agents | 1 | 1 | 3 | Unlimited |
| Messages per month | 30 | 1,000 | 5,000 | Custom |
| AI characters (knowledge base) | 20,000 | 300,000 | 1,000,000 | Unlimited |
| Web widget integration | ✓ | ✓ | ✓ | ✓ |
| Document import (PDF, Word, Excel) | ✓ | ✓ | ✓ | ✓ |
| AI tools (forms, lead capture, bookings) | — | 1 tool | All tools | All + custom |
| Advanced analytics | — | — | ✓ | ✓ |
| Integrations (HubSpot, Slack, WhatsApp) | — | — | ✓ | ✓ |
| Dedicated support / guaranteed SLA | — | — | — | ✓ |
What are "AI characters"?
AI characters represent the total volume of text you can import into your agent's knowledge base. Every document you upload (PDF, Word, Excel, text) is converted into characters — this is the data your chatbot draws on when answering your visitors' questions.
For reference, a standard A4 page contains roughly 2,000 characters. With the Free plan (20,000 characters), you can import the equivalent of about 10 pages. The Standard plan (300,000 characters) covers around 150 pages — enough for a full FAQ guide or a product catalogue. The Premium plan (1,000,000 characters) handles large knowledge bases spanning several hundred pages.
The richer your knowledge base, the more accurate and versatile your AI agent becomes. If you're approaching your plan limit, you can upgrade at any time from your dashboard.
The virtual assistant rate for a small business that wants 1 operational RAG agent, 1,000 messages/month, and a simple web integration.
For businesses that need 3 agents, 5,000 messages/month, analytics, and integrations (HubSpot, Slack, WhatsApp).
Permanently free plan. No credit card required. Perfect for testing your first AI agent before committing to a paid plan.
Comparing Heeya with other solutions?
We've put together detailed comparisons with the tools most often evaluated alongside Heeya.
Frequently asked questions
Can I try Heeya for free?
Yes, Heeya offers a free plan that lets you create your first AI agent and test all core features — no credit card required. No commitment: you can stay on the free plan for as long as you like.
How are messages counted?
A message is counted each time your AI agent generates a reply to a visitor's question. Limits are monthly and reset on your billing anniversary. Messages sent by visitors (questions) do not count — only the AI's replies do.
Is Heeya GDPR compliant?
Absolutely. Heeya is built with privacy by default. Your data is hosted in Europe and we strictly follow GDPR guidelines. Conversations are encrypted and you retain full control over your data.
Can I change my plan at any time?
Yes, you can upgrade or downgrade your plan at any time from your dashboard. The price difference is calculated on a pro-rata basis. There is no minimum commitment period.
What document types can I import?
Heeya supports PDF, Word (.docx), PowerPoint (.pptx), Excel, and plain text (.txt) files. You can also scrape web pages to feed content into your agent's knowledge base. All documents are parsed, split into segments, and indexed automatically.
How long does it take to set up an agent?
Setting up a Heeya AI agent takes an average of 5 to 10 minutes. Just create an account, upload your documents, customize the agent's behavior, then copy and paste a single line of code onto your website. No technical skills required.
What happens if I exceed my message limit?
When you reach your monthly message limit, your agent stays active but stops generating new replies until the next billing cycle. You'll receive a notification before hitting the limit so you can upgrade your plan if needed.
How does the AI avoid incorrect answers (hallucinations)?
Heeya uses RAG (Retrieval-Augmented Generation) technology: the AI never guesses an answer. It always searches your uploaded documents first before responding. If the answer isn't in your knowledge base, the agent tells the visitor rather than making something up.
What is the price of an AI chatbot for a small business?
For a small business with standard needs (1 AI agent, 1,000 messages/month, web integration), the AI chatbot price is €19/month with Heeya. This includes RAG technology (answers drawn from your documents), 1 AI tool (contact form, appointment booking), and the web widget. No setup fees, no minimum commitment.
How much does a custom-built virtual assistant cost?
A custom-developed chatbot costs between €5,000 and €50,000 in initial development, plus €500 to €10,000/year in maintenance depending on complexity. For most small and mid-sized businesses, a no-code SaaS solution like Heeya delivers 90% of the functionality at 1% of the price. Custom development only makes sense beyond 500 conversations/day with very specific integration requirements.
Are there free AI chatbots?
Yes. Heeya offers a permanently free plan (1 AI agent, 30 messages/month, web integration) with no credit card required. Platforms like Botpress also have a free tier. Keep in mind: free plans are limited in volume and often lack RAG technology (the AI can't answer questions from your own documents). Great for testing — not for ongoing professional use.
How do I get a chatbot quote for my business?
For a chatbot quote tailored to your situation, create a free account on Heeya and explore the plans, or book a 30-minute demo to discuss your specific needs (volume, industry, integrations). For large accounts, our Enterprise plan is available on request with a guaranteed SLA and custom development.
What's the difference between a €19/month chatbot and a €300/month one?
The price of an AI agent varies based on message volume, number of agents, integrations (CRM, WhatsApp), and support level. Heeya at €19/month covers the vast majority of small business needs. Solutions at €300+ target support teams requiring advanced ticketing, 100+ integrations, and enterprise analytics. For 1 to 5 agents with standard needs, €19 to €99/month is the right virtual assistant price range. See our detailed comparisons.
Which plan fits your industry?
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Resources to help you choose
Our guides to getting the most out of your AI chatbot, whatever plan you're on.
Build a custom AI chatbot in 10 minutes
A step-by-step guide to configuring your first AI agent.
Use cases7 real-world AI chatbot use cases
Discover the most common applications by industry.
SMBTransforming SMB customer support with AI
Accessible, cost-effective AI solutions for small businesses.
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