Plans that scale with
your growth
Start with a 7-day free trial and scale your AI agent as your needs grow. No hidden fees, cancel anytime.
Standard
Perfect for small businesses.
- 7-day free trial, no credit card
- 1 AI agent
- 500 messages/month
- 1M AI characters
- Contact form: leads and appointment requests
- Conversation export to CSV
- Product preview for e-commerce (projection into the customer's space): 20 previews/month
Premium
For growing businesses.
- 3 AI agents
- 2,500 messages/month
- 3M AI characters
- Advanced analytics to understand your customers
- Logged-in visitor identification
- All AI tools: contact form, lead capture & appointment requests
- Product preview for e-commerce (projection into the customer's space): 100 previews/month
- Support tickets opened by the AI agent
- Form connectors: webhook (Zapier, Make, n8n) and HubSpot
- Team workspace: 5 users
Enterprise
Large accounts & custom builds.
- Unlimited volume & AI agents
- Automatic knowledge base updates (daily or weekly sync of your site and documents)
- Custom development & integrations (CRM, internal APIs)
- Team onboarding & training
- Guaranteed SLA & dedicated priority support
Detailed plan comparison
See every feature available on each plan so you can choose the one that best fits your business.
| Feature | Standard | Premium | Enterprise |
|---|---|---|---|
| Number of AI agents | 1 | 3 | Unlimited |
| Messages per month | 500 | 2,500 | Custom |
| AI characters (knowledge base) | 1,000,000 | 3,000,000 | Unlimited |
| Web widget integration | ✓ | ✓ | ✓ |
| Document import (PDF, Word, PowerPoint, text) | ✓ | ✓ | ✓ |
| Agent contact form (leads, appointment requests) | ✓ | ✓ | ✓ |
| E-commerce product preview (projection) | 20/month | 100/month | Unlimited |
| Support tickets opened by the AI agent | — | ✓ | ✓ |
| Form connectors: webhook (Zapier, Make, n8n) and HubSpot | — | ✓ | ✓ |
| Automatic knowledge base updates (daily / weekly) | — | — | ✓ |
| Advanced analytics | — | ✓ | ✓ |
| Dedicated support / guaranteed SLA | — | — | ✓ |
| Logged-in visitor identification (ID, name, email) | — | ✓ | ✓ |
| Conversation export (CSV) | ✓ | ✓ | ✓ |
| Email alerts before your message quota runs out | ✓ | ✓ | ✓ |
| Multilingual widget (follows your page's language) | ✓ | ✓ | ✓ |
What are "AI characters"?
AI characters represent the total volume of text you can import into your agent's knowledge base. Every document you upload (PDF, Word, PowerPoint, text) is converted into characters — this is the data your chatbot draws on when answering your visitors' questions.
For reference, a standard A4 page contains roughly 2,000 characters. The Standard plan (1,000,000 characters) covers around 500 pages — enough for a full FAQ guide or a product catalogue. The Premium plan (3,000,000 characters) handles large knowledge bases spanning over a thousand pages.
The richer your knowledge base, the more accurate and versatile your AI agent becomes. If you're approaching your plan limit, you can upgrade at any time from your dashboard.
The virtual assistant rate for a small business that wants 1 operational RAG agent, 500 messages/month, and a simple web integration.
For businesses that need 3 agents, 2,500 messages/month, and advanced analytics.
7-day free trial on the Standard plan. No credit card required. Perfect for testing your first AI agent before adding a card to continue.
Comparing Heeya with other solutions?
We've put together detailed comparisons with the tools most often evaluated alongside Heeya.
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Frequently asked questions
Can I try Heeya for free?
Yes, the Standard plan comes with a 7-day free trial, no credit card required: you create your first AI agent and test it on your website. At the end of the trial, add a card to continue at €19/month. Without a card, the chatbot stops, but your agents and documents are kept. No commitment.
How are messages counted?
A message is counted each time your AI agent generates a reply to a visitor's question. Limits are monthly and reset on your billing anniversary. Messages sent by visitors (questions) do not count — only the AI's replies do.
Is Heeya GDPR compliant?
Heeya is hosted in Europe, which supports your GDPR compliance. Conversations are encrypted and you retain full control over your data, though full regulatory compliance remains your responsibility as data controller. For details, read our GDPR guide for AI chatbots.
Can I use Heeya from the UK, Ireland or elsewhere in Europe?
Yes. Plans are billed in euros by card: €19/month for Standard (approx. £16) and €99/month for Premium (approx. £84), the exact amount in pounds depending on your bank's exchange rate. Heeya is hosted in Europe (OVH, France), the agent works in French and English, and support is provided by email from France. To compare options, read our guide to GDPR-compliant AI chatbots and European alternatives to Intercom, Zendesk and Chatbase.
Can I change my plan at any time?
Yes, you can upgrade or downgrade your plan at any time from your dashboard. The price difference is calculated on a pro-rata basis. There is no minimum commitment period.
What document types can I import?
Heeya supports PDF, Word (.docx), PowerPoint (.pptx) and plain text (.txt) files. Your Q&A pairs can also be imported from an Excel or CSV file. You can also scrape web pages to feed content into your agent's knowledge base. All documents are parsed, split into segments, and indexed automatically.
How long does it take to set up an agent?
Setting up a Heeya AI agent takes an average of 5 to 10 minutes. Just create an account, upload your documents, customize the agent's behavior, then copy and paste a single line of code onto your website. No technical skills required.
What happens if I exceed my message limit?
When you reach your monthly message limit, your agent stays active but stops generating new replies until the next billing cycle. On every plan, you get an email when only 20% and then 10% of your messages remain, and again when the quota runs out, so you can upgrade in time.
How does the AI avoid incorrect answers (hallucinations)?
Heeya uses RAG (Retrieval-Augmented Generation) technology: the AI searches your uploaded documents first and grounds its answer in them, which sharply reduces the risk of made-up answers. If the answer isn't in your knowledge base, the agent tells the visitor instead of guessing.
What is the price of an AI chatbot for a small business?
For a small business with standard needs (1 AI agent, 500 messages/month, web integration), the AI chatbot price is €19/month with Heeya. This includes RAG technology (answers drawn from your documents), the contact form (leads, appointment requests), product preview (20 previews/month) and the web widget. No setup fees, no minimum commitment.
How much does a custom-built virtual assistant cost?
A custom-developed chatbot costs between €5,000 and €50,000 in initial development, plus €500 to €10,000/year in maintenance depending on complexity. For most small and mid-sized businesses, a no-code SaaS solution like Heeya delivers 90% of the functionality at 1% of the price. Custom development only makes sense beyond 500 conversations/day with very specific integration requirements.
Are there free AI chatbots?
Yes. Platforms like Botpress have a free tier. Keep in mind: free plans are limited in volume and often lack RAG technology (the AI can't answer questions from your own documents). Great for testing — not for ongoing professional use. At Heeya, you can try the Standard plan free for 7 days, no credit card required.
How do I get a chatbot quote for my business?
For a chatbot quote tailored to your situation, start your 7-day free trial on Heeya and explore the plans, or book a 30-minute demo to discuss your specific needs (volume, industry, integrations). For large accounts, our Enterprise plan is available on request with a guaranteed SLA and custom development.
What's the difference between a €19/month chatbot and a €300/month one?
The price of an AI agent varies based on message volume, number of agents, and support level. Heeya at €19/month covers the vast majority of small business needs. Solutions at €300+ target support teams requiring advanced ticketing, 100+ integrations, and enterprise analytics. For 1 to 5 agents with standard needs, €19 to €99/month is the right virtual assistant price range. See our detailed comparisons.
Which plan fits your industry?
Explore our industry-specific solutions to find the plan that matches your needs.
AI Chatbot Platform
Build a custom agent for any use case.
AI Customer Service
Automated 24/7 support for any industry.
E-commerce Chatbot
Boost sales and reduce cart abandonment.
Real Estate Chatbot
Lead qualification and property management.
Appointment Booking Chatbot
Qualify the request, then schedule the slot.
HR Chatbot
Answer employee questions about HR policies 24/7.
Training Chatbot
Support learners and L&D teams 24/7.
RAG Technology
How Heeya grounds answers in your documents.
Resources to help you choose
Our guides to getting the most out of your AI chatbot, whatever plan you're on.
How much does an AI chatbot cost in 2026?
SaaS plans, custom builds, agencies — real prices and hidden costs.
ROIAI chatbot ROI: how to calculate the real return
Plain-English formula plus 3 worked examples for e-commerce, SaaS, and real estate.
ComparisonBest AI chatbot platforms in 2026
Heeya vs Intercom Fin vs Chatbase vs Tidio vs Zendesk AI — honest trade-offs.
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