Your hair salon chatbot
that books appointments 24/7
Heeya instantly answers your clients' questions about your services, pricing, and availability. It guides them to the right treatment, reduces no-shows, and drives appointment bookings — even when your salon is closed.
Perfect for hair salons, barbershops, mobile stylists, and multi-service beauty studios.
Heeya Salon Assistant
Online now · replies instantly
67%
Clients who prefer booking online
24/7
Availability
< 5s
Response time
2x
More online bookings
Why does your salon need an AI chatbot?
Your clients want to book at 10 PM, compare services, and check prices without waiting. The AI handles it while you focus on the chair.
Automated appointment booking
The chatbot shares your availability, explains the duration of each service, and redirects clients to your booking platform (Vagaro, StyleSeat, Google Calendar, etc.) via a direct link.
Service and pricing answers
Highlights, balayage, keratin treatment, Brazilian blowout — the chatbot knows your full menu and delivers prices, durations, and aftercare tips without you picking up the phone.
No-show reduction
The chatbot communicates your cancellation policy upfront, collects client contact info, and outlines any late fees. Fewer missed appointments, a fuller schedule.
An AI assistant that knows your salon inside and out
Heeya turns your service menu, pricing, and policies into instant, accurate answers. Every response is grounded in your own content — no invented prices, no wrong durations.
Service guidance
Cut, color, balayage, keratin treatment — the chatbot steers clients toward the right service based on their goals and hair type.
Pricing and timing
Exact prices by service, long-hair surcharges, estimated time in the chair, and products used. Zero surprises at checkout.
Streamlined booking
Direct link to your booking tool with the right time slot and the right stylist matched to the chosen service.
Cancellation handling
Clear cancellation policy, notice windows, and the option to reschedule — all handled in a few messages.
What your clients get
- Instant 24/7 answers on services and pricing.
- Guidance on techniques (balayage vs. highlights, gloss vs. full color).
- Matched to the right stylist based on their request.
- Fast booking without waiting for business hours.
What your salon gains
- Fewer phone interruptions mid-cut for pricing questions.
- Fuller books thanks to after-hours online bookings.
- Fewer no-shows through clear cancellation communication.
- More time with in-salon clients instead of on the phone.
Haircut and blowout
"How much is a women's cut with a blowout?" or "Do you do kids' cuts?" — the chatbot shares the price, duration, and suggests an available stylist.
Balayage and highlights
"What's the difference between balayage and foil highlights?" or "I'm a brunette, is it possible?" — the chatbot explains each technique, gives a price by hair length, and routes to your colorist.
Wedding and event hair
"Do you do bridal updos?" or "Is a trial run included?" — the chatbot walks through your bridal package, options (trial, on-location, extensions), and collects the event date.
Barbershop and beard services
"Do you offer a straight-razor shave?" or "How much for a cut and beard trim combo?" — the chatbot presents your barber packages, add-on treatments, and books with your barber.
Hair treatments and smoothing
"Do you offer keratin treatments?" or "What treatments do you have for damaged hair?" — the chatbot covers available treatments, products used, longevity, and pricing.
A use case for
every service you offer
Cuts, color, bridal, barbershop, or treatments — Heeya adapts to the full service menu of any hair salon.
How many appointments are you losing every week?
Studies show that 67% of clients prefer booking online. If your salon doesn't respond in the evenings or on weekends, those clients book with a competitor who does.
ROI simulation: 2–3 stylist salon
Estimates based on beauty industry benchmarks. Results vary depending on location, online visibility, and existing booking infrastructure.
The Sunday night scenario
A client notices split ends and wants to book a cut and treatment for the week. It's 9 PM and your salon is closed. Without a chatbot, she books with the competitor who has an online booking button. With Heeya, the chatbot responds, explains your treatments, and drives her to your booking link. Monday morning, she's already on your schedule.
The undecided bride
She's comparing five salons for her wedding hair. She has questions about a trial run, on-location service, and bridal package pricing. Your chatbot answers everything in detail at 11 PM with your real rates. By morning, she only contacts you — she already has all the answers she needs.
The cost of an empty chair
A no-show on a color appointment is $100–$180 in lost revenue and 1.5–2 hours of wasted chair time. If you average 3 no-shows a week, that's over $1,200/month. The chatbot communicates your cancellation policy from day one and cuts those losses starting in month one.
What the chatbot should never do
An effective salon chatbot knows its limits. Heeya is designed to inform and guide — never to replace the stylist's professional judgment.
Perform a hair diagnosis — The chatbot shares service details, but assessing hair condition and making a personalized recommendation stays with the stylist in the salon.
Guarantee a color result — The outcome of a balayage or color depends on the client's natural base. The chatbot informs and explains but never promises a specific result.
Modify your calendar — The chatbot redirects to your booking platform but does not create or cancel appointments directly in your schedule.
Invent pricing — If a service isn't in your knowledge base, the chatbot invites the client to call or visit the salon for a custom quote.
What it does perfectly
Answer questions about your full service menu, pricing, and duration
Explain the differences between techniques (balayage, highlights, gloss, glaze)
Route clients to the right stylist based on the requested specialty
Share your hours, cancellation terms, and directions
Redirect to appointment booking around the clock
Collect contact details for special requests (bridal, events)
How much does a hair salon chatbot cost?
Heeya offers a free trial with no credit card required. Paid plans start at €19/month for a full AI agent with 1,000 messages/month — less than the revenue lost on a single color no-show.
€0
Free
1 agent, 100 messages/month. Great for testing.
€19
Standard
1 agent, 1,000 messages/month + 1 AI tool.
€99
Premium
3 agents, 5,000 messages/month + integrations.
Launch your hair salon AI assistant in 3 steps
A chatbot that knows your salon inside out, ready to go in minutes.
Step 1
Upload your service menu
Add your pricing menu, detailed service descriptions, hours, and cancellation policy. You can also import the URL of your website or your booking platform profile (Vagaro, StyleSeat, etc.).
Step 2
Customize tone and rules
Choose your chatbot's communication style (casual and friendly vs. polished and professional), set guardrails (never guarantee a color result), and add the link to your booking platform.
Step 3
Embed on your site or share the link
Paste one line of code into your WordPress or Wix site, or share the direct chat link on Instagram, Facebook, and Google Business Profile.
What to put in your hair salon chatbot's knowledge base
The quality of answers depends directly on what you upload. Here's a prioritized checklist for a hair salon.
- ✓ Full service menu with pricing
- ✓ Duration of each service
- ✓ Salon hours
- ✓ Cancellation and no-show policy
- ✓ Address, parking, and directions
- ✓ Technique descriptions (balayage, highlights, gloss)
- ✓ Products and brands used
- ✓ Stylist bios and specialties
- ✓ Bridal and event packages
- ✓ Aftercare tips for each service
- ✗ Client files and service history
- ✗ Color formulas (trade secrets)
- ✗ Financial data and revenue figures
- ✗ Supplier contracts and discounts
- ✗ Internal notes about staff
Visit our blog for step-by-step guides on configuring your hair salon chatbot.
Hair salon chatbot FAQ
How much does a chatbot for a hair salon cost?
Heeya offers a free plan (100 messages/month) to test with no commitment. Paid plans start at €19/month with 1,000 messages. The ROI is immediate — just one recovered no-show or one extra booking per week easily covers the subscription.
Can the chatbot connect to my booking platform or Google Calendar?
The chatbot informs clients about your services and redirects them to your booking platform via a direct link (Vagaro, StyleSeat, Booksy, Google Calendar, etc.). It does not modify your calendar but smooths the entire booking journey by answering all questions upfront.
How does the chatbot help reduce no-shows?
The chatbot shares your cancellation policy at the start of every conversation, outlines the terms (notice window, any fees), and collects client contact details. A well-informed client cancels in advance rather than simply not showing up.
Can the chatbot recommend a haircut or color?
It describes your services in detail — techniques, durations, prices, products — and explains the differences. However, personalized diagnosis (hair condition assessment, feasibility of bleaching) remains with the stylist during the in-salon appointment.
Is it suitable for a multi-stylist salon or barbershop?
Yes. Configure the chatbot to introduce each stylist with their specialties (colorist, barber, bridal stylist). Clients are automatically matched to the right professional. On the Premium plan, you can even create a separate agent per location if you operate multiple salons.
Can the chatbot make up prices?
No. Powered by RAG technology, Heeya only answers from the service menu you have uploaded. If a price isn't in your knowledge base, the chatbot invites the client to call or stop by the salon for a personalized quote.
How long does installation take?
Under 10 minutes for a basic setup: upload your service menu, customize the tone, and paste one line of code onto your site. Compatible with WordPress, Wix, Squarespace, and shareable directly on Instagram or Google Business Profile.
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