Automated Customer Support 24/7

Your AI Chatbot for customer support

Cut support tickets by up to 80%*. Your AI assistant instantly answers customer questions around the clock, grounded in your own documentation.

Create my free agent
Set up in 5 minutes
Data
AI
Widget

AI Assistant

Online
How do I embed the agent on my website?
It's super easy! Just copy and paste a single line of HTML onto your site. I'm compatible with WordPress, Shopify, Webflow, and many more. 😊
What about my documents?
Just drag and drop your PDFs, Word docs, or spreadsheets. I'll analyze them instantly and become the expert on your product catalog. 🚀

Key metrics for our AI chatbot solution

80%
of tickets resolved
automatically
Average observed across our customers
24/7
always-on
availability
-70%
faster
response time
Based on Heeya internal data
5 min
to set up
your agent

Your AI agent in action

Answers frequently asked questions just like a real support agent

What our customers say

See why businesses trust Heeya to automate their customer support.

Tortuga Outdoor Logo

Tortuga Outdoor

tortuga-outdoor.fr

"Integrating the Heeya chatbot was surprisingly straightforward. Our customers now get instant answers about our products, which has visibly improved their experience on our site."

CNTL Digital Logo

CNTL Digital

cntl.digital

"A powerful tool for qualifying our leads. The chatbot handles basic questions and lets us focus on high-value requests. Implementation was very quick."

Quoai.fr Logo

Quoai.fr

quoai.fr

"The Heeya chatbot has become a true part of our team. It handles frequently asked questions with remarkable efficiency, 24/7. Our users love it!"

AI Customer Support

Why automate your customer support?

Your team focuses on complex requests while AI handles tier-1 support.

Fewer support tickets

AI automatically resolves up to 80% of recurring requests*. Your human agents focus on complex cases and higher-value customer relationships.

Instant answers 24/7

No more waiting queues. Your customers get an immediate response, even at 3 a.m., in any time zone.

Expert in your documentation

The agent masters your entire knowledge base. Accurate, sourced answers grounded in your real internal documents.

Who It's For

Who benefits from deploying an AI chatbot?

Our conversational platform adapts to every industry's needs, delivering reliable answers around the clock.

E-commerce

Deploy an AI chatbot on your online store: it knows your products, guides customers through purchases, and handles tracking and returns around the clock.

  • 24/7 product assistance
  • Returns management

Marketing Agencies

Offer an AI chatbot that leverages your marketing documentation to answer prospects and qualify inbound requests automatically.

  • Lead qualification
  • Instant responses

Customer Support

Set up a support AI chatbot that continuously answers frequent questions from your internal resources.

  • FAQ automation
  • Ticket reduction

Internal Communications

Streamline access to internal information with an AI chatbot that knows your procedures and instantly answers HR or IT questions.

  • HR & IT support
  • Streamlined onboarding

Retail & Brick-and-Mortar

Offer real-time assistance in-store and online with an AI chatbot that advises customers and checks stock availability.

  • Stock availability
  • Customer guidance

SMBs & Startups

Get an affordable AI chatbot that answers customer questions continuously without tying up your team.

  • Affordable support
  • Time savings
Discover how we can help you
How It Works

How it works

A simple, effective approach to launching a 24/7 AI chatbot

01

Give it your knowledge

Import your PDFs, Docx files, or simply your website URL. Heeya learns everything in seconds.

02

Deploy it everywhere

Paste your script onto your site or connect your channels (WhatsApp, Slack). You're live!

03

Watch it work

The AI handles your customers. Monitor conversations and fine-tune responses in real time.

Step 1

Create your custom AI agent

Import your documents (PDFs, Docx, URLs) and let the AI automatically structure your knowledge.

  • Easy import

    Drag and drop your files or connect your site with a single click.

  • Precise configuration

    Define the tone, style, and response guidelines for each use case.

What you activate

  • PDF Files, URLs, internal knowledge bases
  • Tone Agent personality (Support, Sales, HR…)
  • Rules Specific instructions (priorities, escalations)
Step 2

Deploy wherever your customers are

Copy one line of code for your site or connect your preferred channels.

  • Universal widget

    Compatible with WordPress, Webflow, Shopify, custom sites…

  • Omnichannel

    Activate WhatsApp, Slack, Messenger, or your own API.

Available channels

Website WhatsApp Slack Messenger API

All conversations are aggregated in a single space to monitor activity in real time.

Step 3

Analyze and continuously improve

Instantly visualize conversations, satisfaction scores, and areas to improve.

  • Clear dashboard

    Volume, resolution rate, user sentiment.

  • Continuous improvement

    Identify new questions and enrich your knowledge base with one click.

Tracked metrics

Conversations

1 240

over the last 30 days

Satisfaction

98%

autonomous resolution

Questions resolved by AI 85%

Take action

Ready to offer 24/7 support on your site?

Launch your AI chatbot today, connect your resources, and measure the impact in under 24 hours.

Request a demo
Concrete Results

The benefits of our AI solution

See how our always-on AI chatbot improves the customer experience and drives business growth.

Measurable benefits

Deliver instant service and see measurable results within your first few weeks.

Faster response times

Instant 24/7 responses, with no wait time for your users

High request volume

Handles thousands of simultaneous conversations

Cost reduction

Save up to 60% on your customer communication costs

Impact on your business

Improved user satisfaction

Boost your satisfaction rate with an accurate, responsive chatbot that replies instantly, 24 hours a day.

More efficient team

Free your team from repetitive requests: the chatbot handles routine questions while your experts tackle high-value cases.

Actionable data

Analyze the most-requested topics and tailor your content or offerings to match what your visitors actually need.

+40%
Conversion rate
-70%
Response time
24/7
Availability

* Averages observed based on Heeya internal data

Discover all the benefits
Pricing

Choose the plan that fits your growth

Flexible, transparent, no-commitment plans for businesses of every size.

Free

To explore and test.

0€ /month
Start for free
  • 1 AI agent
  • 30 messages/month
  • 20,000 AI characters
  • Web integration
Most popular

Standard

For small businesses.

19€ /month
Choose Standard
  • 1 AI agent
  • 1,000 messages/month
  • 300,000 AI characters
  • 1 AI tool included

    Appointments, Leads, etc.

  • Admin dashboard

Premium

To go further.

99€ /month
Choose Premium
  • 3 AI agents
  • 5,000 messages/month
  • 1M AI characters
  • 5 AI tools included
  • Slack, WhatsApp, etc.

Enterprise

Large accounts & custom solutions.

Custom quote
Contact us
  • Unlimited volume
  • Custom development
  • Guaranteed SLA
  • Priority dedicated support
Security & Compliance

Your data, protected with full confidence

Keep your information secure with high security standards and full GDPR compliance.

Advanced Encryption

All your data is encrypted to guarantee maximum confidentiality.

GDPR & Compliance

Your privacy is ensured with strict compliance.

Guaranteed Security

Advanced protection system with continuous monitoring to keep your data safe.

Resources

Guides and use cases for AI chatbots

See how businesses use conversational AI to transform their customer relationships.

Guide

Custom AI chatbot: Complete guide

Learn how to build a tailor-made AI chatbot for your business in 10 minutes.

 Use cases

7 real-world AI chatbot use cases

From customer service to employee training, explore concrete applications of conversational AI.

 Technology

RAG: the technology behind reliable AI customer support

Understand how RAG enables AI to answer from your documents while minimizing hallucinations.

 Customer support

AI chatbot for customer support: full setup guide

The step-by-step guide to automating your customer support with an AI chatbot.

 Leads

AI chatbot and lead generation

How an AI chatbot automatically qualifies and captures prospects on your website.

 SMBs

Transforming SMB customer support with AI

Accessible AI solutions for small and medium-sized businesses.
Comparison

Best business AI chatbots compared: 2026

The top AI chatbot solutions on the market, side by side.

 Strategy

Nobody reads your FAQ: the AI chatbot alternative

Why an AI chatbot outperforms a static FAQ page.

 HR

AI chatbot for human resources

Automate answers to your employees' HR questions.
View all articles
Tools

Free tools & comparisons

Compare market solutions and find the right tool for your needs.

Comparison

Heeya vs Crisp

Native RAG vs live chat with optional AI.

 Comparison

Heeya vs Intercom

Flat-rate plan vs per-resolution billing.

 Tool

AI chatbot for customer support

The best tools to automate customer support.

 Tool

Knowledge base

Centralize your knowledge for your AI.

 Tool

Customer service CRM

Manage your customer relationships efficiently.

 Tool

Website live chat

Real-time chat to engage your visitors.

 Tool

Helpdesk software

Ticketing and technical support management.

View all tools →
FAQ

Frequently asked questions

What is an AI chatbot and how does Heeya work?
An AI chatbot is a virtual assistant that uses artificial intelligence to converse with your visitors. Heeya uses RAG (Retrieval-Augmented Generation) technology: you import your documents (PDFs, web pages, FAQs) and the AI answers questions based exclusively on your data, drastically reducing the risk of hallucination. Learn how to create a custom ChatGPT for your business.
How long does it take to build a chatbot with Heeya?
Building a chatbot with Heeya takes less than 10 minutes. You create your agent, import your documents or URLs, customize the tone and instructions, then embed a simple snippet on your site. No technical skills required. Training organizations already use this approach to automatically answer learners' questions.
Is Heeya GDPR compliant?
Yes, Heeya is fully GDPR compliant. Data is hosted in Europe, privacy is ensured with strict compliance, and no personal data is used to train third-party models.
What types of documents can I import into Heeya?
Heeya accepts PDF, DOCX, PPTX, and TXT files. You can also import web page content via URL. The AI automatically analyzes and indexes your documents to build your agent's knowledge base.
How much does Heeya cost?
Heeya offers a free plan to get started, then paid plans from €19/month. Each plan includes a set number of agents, messages, and documents tailored to your business size. Check the pricing page for full details.
Can the chatbot make up false answers?
The risk of fabrication is very low thanks to RAG technology: the Heeya chatbot relies exclusively on the documents you provide. That said, absolute zero error is not possible with any AI system. If the information is not found in your knowledge base, the agent says so honestly and can offer to connect the user with a human.
Take action

Ready to transform your customer support?

Deploy an AI agent that answers customer questions 24/7 and cuts your support load by up to 80%.

Request a demo
Set up in minutes
Support 24/7