YOUR BRAND. YOUR ANSWERS.

Your customer service,
available 24/7.

Upload your documents and add your website. Your branded AI chatbot uses this knowledge to answer customers and save your team time.

Create my free chatbot Watch the demo

Free to start. No coding needed.

Heeya assistantOn your website, with your branding
Demo

Knowledge base : FAQ & pricing.pdf

Can I try Heeya for free on my website?

Heeya

Yes! The free plan includes 1 chatbot and 30 messages per month.

Upload your documents, customize your chatbot and add it to your website.

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Great, I’ll give it a try!

Yours will have your branding and your answers.

A chatbot for your business

Tortuga OutdoorOutdoor equipment
“Our customers get instant answers about our products, which has noticeably improved their experience on our website.”
EVERY BUSINESS HAS ITS QUESTIONS

Your customers move forward.
Your team gets time back.

01 / E-COMMERCE

Help visitors choose.

Products, delivery and returns: answer the questions that come before a purchase.

Watch the demo
02 / SERVICES

Make time for your work.

Services, coverage areas and quotes: help potential customers without interrupting your day.

Watch the demo
03 / SOFTWARE & APPS

Help users get unstuck.

Getting started, settings and features: make your documentation available when users need it.

Watch the demo

What about your HR team? Make internal policies accessible: leave, onboarding and everyday questions, answered using your documents.

Demo

Your AI agent in action

Answers common questions, just like a support agent

What our customers say

See why businesses trust Heeya to automate their customer support.

Tortuga Outdoor Logo

Tortuga Outdoor

tortuga-outdoor.fr

"Integrating the Heeya chatbot was surprisingly straightforward. Our customers now get instant answers about our products, which has visibly improved their experience on our site."

CNTL Digital Logo

CNTL Digital

cntl.digital

"A powerful tool for qualifying our leads. The chatbot handles basic questions and lets us focus on high-value requests. Implementation was very quick."

Quoai.fr Logo

Quoai.fr

quoai.fr

"The Heeya chatbot has become a true part of our team. It handles frequently asked questions with remarkable efficiency, 24/7. Our users love it!"

Raynier Plomberie Logo

Raynier Plomberie

raynier-plomberie.fr

"The chatbot is easy to use and saves us a lot of time we used to spend on the phone answering simple questions."

AI Customer Support

Why automate your customer support?

Your team focuses on complex requests while AI handles tier-1 support.

Fewer support tickets

AI automatically resolves up to 80% of recurring requests*. Your human agents focus on complex cases and higher-value customer relationships.

Instant answers 24/7

No more waiting queues. Your customers get an immediate response, even at 3 a.m., in any time zone.

Expert in your documentation

The agent masters your entire knowledge base. Accurate, sourced answers grounded in your real internal documents.

Customization

A chatbot that feels like your brand

Your logo, launcher and chat colors: match the widget to your brand in a few clicks, without writing any code.

Your colors, your logo, your identity

Pick a color from the palette or enter your exact color code. The preview updates in real time.

  • Your logo in the widget

    Upload your logo (PNG, JPG, WebP). It is optimized automatically and appears in the chat header.

  • Launcher and chat colors

    Match the launcher and chat window to your brand.

  • Instant preview

    See exactly what your visitors will see on your website.

Customization

#0d9488
#0d9488
Heeya assistant
New
Hi! How can I help you?
What are your opening hours?
Type your message...

I’m an AI and may make mistakes.

Powered by Heeya

Customize my chatbot

FROM YOUR DOCUMENTS TO YOUR CUSTOMERS

A few minutes to set up.
Answers all day long.

  1. Share what you know.

    Your website, your documents, your everyday answers. Give Heeya the knowledge that makes your business yours.

  2. Add it to your website.

    Choose its colors and copy the code onto your website. Your chatbot is ready to welcome visitors.

  3. Get back to your day.

    Heeya handles common questions. Review conversations and build on its knowledge over time.

See how it works
Concrete Results

The benefits of our AI solution

See how our always-on AI chatbot improves the customer experience and drives business growth.

Measurable benefits

Deliver instant service and see measurable results within your first few weeks.

Faster response times

Instant 24/7 responses, with no wait time for your users

High request volume

Handles thousands of simultaneous conversations

Cost reduction

Save up to 60% on your customer communication costs

Impact on your business

Improved user satisfaction

Boost your satisfaction rate with an accurate, responsive chatbot that replies instantly, 24 hours a day.

More efficient team

Free your team from repetitive requests: the chatbot handles routine questions while your experts tackle high-value cases.

Actionable data

Analyze the most-requested topics and tailor your content or offerings to match what your visitors actually need.

+40%
Conversion rate
-70%
Response time
24/7
Availability

* Averages observed based on Heeya internal data

Email us
Pricing

Choose the plan that fits your growth

Flexible, transparent, no-commitment plans for businesses of every size.

Free

To explore and test.

0€ /month
Start for free
  • 1 AI agent
  • 30 messages/month
  • 20,000 AI characters
  • Web integration
Most popular

Standard

For small businesses.

19€ /month
Choose Standard
  • 1 AI agent
  • 500 messages/month
  • 1M AI characters
  • 1 AI tool included

    Appointments, Leads, etc.

  • Admin dashboard

Premium

To go further.

99€ /month
Choose Premium
  • 3 AI agents
  • 2,500 messages/month
  • 3M AI characters
  • 5 AI tools included
  • Slack, WhatsApp, etc.

Enterprise

Large accounts & custom solutions.

Custom quote
Contact us
  • Unlimited volume
  • Custom development
  • Guaranteed SLA
  • Priority dedicated support
Security & Compliance

Your data, protected with full confidence

Keep your information secure with high security standards and full GDPR compliance.

Advanced Encryption

All your data is encrypted to guarantee maximum confidentiality.

GDPR & Compliance

Your privacy is ensured with strict compliance.

Guaranteed Security

Advanced protection system with continuous monitoring to keep your data safe.

Resources

Guides and use cases for AI chatbots

See how businesses use conversational AI to transform their customer relationships.

Pricing

How much does an AI chatbot cost in 2026?

Real pricing breakdown from $0 SaaS plans to $50k+ custom builds — with hidden costs explained.

 Comparison

ChatGPT vs custom RAG chatbot: which does your business need?

An honest, side-by-side comparison of general-purpose ChatGPT and a grounded RAG-based chatbot.

 Technology

What is RAG? Retrieval-Augmented Generation for business

How RAG grounds AI answers in your own documents and eliminates most hallucinations.

 Customer support

AI chatbot vs live chat: cost, conversion, CX compared

Per-ticket cost, conversion data, and when each tool actually wins for your business.

 ROI

AI chatbot ROI: how to calculate real return on investment

Plain-English formula plus 3 worked examples for SMB e-commerce, B2B SaaS, and real estate.

 How-to

How to build an AI chatbot without code (step-by-step)

Six steps from blank account to embedded production chatbot — no engineers required.
Comparison

Best AI chatbot platforms in 2026 (honest comparison)

Heeya, Intercom Fin, Chatbase, Tidio, Voiceflow, Botpress, Zendesk AI — real trade-offs.

 Alternatives

Best Intercom alternatives for SMBs in 2026

Why SMBs are leaving Intercom Fin and which six tools deliver more value at a fraction of the cost.

 Shopify

Shopify AI chatbot: complete integration guide

10-minute install, product feed sync, and the KPIs to watch for measurable lift.
Real estate

Qualify real estate buyer leads with an AI chatbot

Five qualification criteria and how to book viewings before agent time is wasted.

 Cart recovery

Reduce cart abandonment with an AI chatbot

Intent signals, recovery playbook, and the conversations that turn checkout hesitation into orders.

 B2B SaaS

AI chatbot for SaaS onboarding and support

Deflect tickets while lifting activation rate — the founder's guide for B2B SaaS teams.
Property management

AI chatbot for rental property management

24/7 tenant FAQs, maintenance triage, and self-service showing booking.

 Hospitality

AI chatbot for hotels: drive direct bookings, cut OTA commissions

How independent hotels save 15-25% on OTA fees by converting more direct bookings.

 B2B sales

AI for RFP response automation

How B2B sales teams cut RFP response time by 70% with a RAG-powered chatbot grounded in their docs.
View all articles
AI Chatbot Solutions

Every Heeya chatbot solution

Pick the use case that matches your business — every page below uses the same Heeya platform under the hood.

Platform

AI chatbot platform

Build a custom AI agent trained on your documents — no code, embeddable anywhere.

 Customer support

AI chatbot for customer service

Automate up to 80% of tier-1 tickets with answers grounded in your help docs.

 E-commerce

E-commerce chatbot

Reduce cart abandonment, advise on products, and handle returns for Shopify and WooCommerce stores.

 Real estate

Real estate chatbot

Qualify buyers and renters, answer listing questions, and capture leads after hours.

 Appointments

Appointment booking chatbot

A virtual receptionist for salons, clinics, garages, and law firms — qualify, then book.

 HR

HR chatbot for employees

Answer leave, payroll, and internal-policy questions 24/7 from your HR handbook.

 Training

Training & education chatbot

Support learners 24/7 with an AI agent trained on your courses and admissions FAQ.

 Technology

RAG technology explained

Why Retrieval-Augmented Generation grounds answers in your data and prevents hallucinations.
See plans & pricing
FAQ

Frequently asked questions

What is an AI chatbot and how does Heeya work?
An AI chatbot is a virtual assistant that uses artificial intelligence to converse with your visitors. Heeya uses RAG (Retrieval-Augmented Generation) technology: you import your documents (PDFs, web pages, FAQs) and the AI answers questions based exclusively on your data, drastically reducing the risk of hallucination. See our deep-dive on ChatGPT vs a custom RAG chatbot for business.
How long does it take to build a chatbot with Heeya?
Building a chatbot with Heeya takes less than 10 minutes — follow our step-by-step no-code chatbot build guide. You create your agent, import your documents or URLs, customize the tone and instructions, then embed a simple snippet on your site. No technical skills required. Training organizations already use this approach with the training chatbot solution to answer learners' questions 24/7.
Is Heeya GDPR compliant?
Yes, Heeya is fully GDPR compliant. Data is hosted in Europe, privacy is ensured with strict compliance, and no personal data is used to train third-party models.
What types of documents can I import into Heeya?
Heeya accepts PDF, DOCX, PPTX, and TXT files. You can also import web page content via URL. The AI automatically analyzes and indexes your documents to build your agent's knowledge base.
How much does Heeya cost?
Heeya offers a free plan to get started, then paid plans from €19/month. Each plan includes a set number of agents, messages, and documents tailored to your business size. Check the pricing page for full details.
Can the chatbot make up false answers?
The risk of fabrication is very low thanks to RAG technology: the Heeya chatbot relies exclusively on the documents you provide. That said, absolute zero error is not possible with any AI system. If the information is not found in your knowledge base, the agent says so honestly and can offer to connect the user with a human.
Take action

Ready to transform your customer support?

Deploy an AI agent that answers customer questions 24/7 and cuts your support load by up to 80%.

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