The HR AI Chatbot
that answers before
the ticket is created
Train an AI assistant on your employee handbook, benefits guides, PTO policies, and onboarding materials. Your employees get accurate, instant answers 24/7 — without opening a Slack thread or emailing HR. Powered by Heeya's RAG platform.
Trusted by HR teams in SMBs, mid-market companies, and global enterprises.
Heeya HR Assistant
Online 24/7
57%
of HR time spent on admin tasks
Source: Deloitte
80%
of repeat HR questions automatable
Source: Gartner
82%
better new-hire retention with AI onboarding
Source: AIHR
30 min
average time to go live with Heeya
No IT project required
Your HR team is drowning in repeat questions
The same 20 questions account for the majority of HR tickets in most companies. Every hour spent answering them is an hour not spent on retention strategy, compensation design, or building a high-performance culture.
Repetitive policy questions
"How much PTO do I have left?" "When does open enrollment close?" "Can I work remotely on Fridays?" Your team knows the answers cold — but typing the same reply 40 times a week is not a good use of their expertise.
Slow, inconsistent onboarding
New hires ask the same onboarding questions across Slack, email, and in-person. The employee handbook PDF sits unread in a shared drive. Every new joiner gets a slightly different experience depending on who answers first.
Scaling without adding headcount
Going from 50 to 200 employees triples HR ticket volume but your People Ops team stays the same size. The only sustainable path is deflecting routine requests so your team can absorb growth without burning out.
An HR chatbot that knows your company, not a generic FAQ
Heeya's RAG technology turns your internal documents into a searchable knowledge base. When an employee asks a question, the AI retrieves the exact relevant passage from your handbook or policy doc and crafts a precise answer — citing the source so the employee can verify it.
Unlike generic HR chatbots that rely on publicly trained models, Heeya only answers from what you have uploaded. If something is not in your knowledge base, it says so and escalates to a human. No hallucinations. No wrong policy information reaching your employees.
Source-cited answers
Every response references the exact document and section it came from, so employees trust the answer.
Instant updates
When a policy changes, re-upload the document. The AI updates in seconds — no retraining required.
Smart escalation
Sensitive topics — workplace conflicts, harassment, termination — are automatically routed to a human HR contact.
Multi-language
Employees can ask in English, French, Spanish, German, and more. Great for globally distributed teams.
What your employees get
- ✓ Instant, accurate answers to PTO, benefits, and payroll questions — at 11 PM if needed.
- ✓ Step-by-step onboarding guidance from day one, consistent for every new hire.
- ✓ Answers grounded in your official policies, not generic internet advice.
- ✓ A clear path to a human when the question really needs one.
What your HR team gains back
- ✓ Fewer interruptions from questions the handbook already answers.
- ✓ Visibility into what employees are asking most — a real pulse on the workforce.
- ✓ More capacity for strategic work: talent development, manager coaching, culture initiatives.
- ✓ A consistent, compliant onboarding experience at any scale.
From new-hire day one to
everyday people ops
Heeya adapts to every stage of the employee lifecycle. Upload the relevant documents and your agent is ready for the use case within minutes.
New hire onboarding
When a new joiner asks "Where do I submit my I-9?" or "How do I set up direct deposit?", the chatbot walks them through it step by step using your onboarding checklist. No HR team member pulled away. No Slack messages lost in a busy channel.
Benefits enrollment and open enrollment
"What's the difference between the PPO and the HDHP?" "Does my domestic partner qualify for coverage?" Upload your benefits summary plan description and the AI answers these accurately, reducing enrollment errors and benefits portal calls.
PTO, leave, and time-off policies
Accrual rates, carry-over limits, FMLA eligibility, parental leave length — employees ask HR about leave policies constantly. The chatbot answers from your actual leave policy document, not from memory or best-guess.
IT and access request helpdesk overlap
A large share of HR tickets are really IT access or equipment questions that fall in the gap between departments. Deploy a Heeya agent on your internal helpdesk to handle both, with separate knowledge bases per agent.
Careers site and recruitment FAQs
Embed an agent on your careers page to answer candidate questions: "Is this role remote?", "What's the interview process?", "Do you sponsor H-1B visas?" Pre-qualify candidates and collect contact information via the built-in form, so your recruiters work with filtered leads.
Deploy your HR AI chatbot in 4 steps
No IT project. No vendor implementation sprint. Your HR team can own this end to end.
Upload your HR documents
Add your employee handbook, benefits guide, PTO policy, onboarding checklist, or any HR document in PDF, DOCX, or TXT format. Heeya processes them instantly using RAG indexing.
Configure your agent
Set the agent's name, tone (formal or friendly), topics to escalate to a human, and any specific instructions. Takes about 5 minutes with no technical knowledge required.
Embed on your intranet
Copy one line of JavaScript into your intranet, SharePoint, Notion page, employee portal, or careers site. Compatible with any CMS or custom-built portal.
Monitor and improve
Track conversation analytics to see what employees ask most, where the agent escalates, and which documents cover the most ground. Use the insights to fill knowledge gaps proactively.
The business case for HR FAQ automation
HR professionals spend an average of 57% of their time on administrative tasks (Deloitte). Here is what deflecting the repetitive work actually looks like in numbers.
Scenario: 3-person People Ops team, 200 employees
Based on Deloitte and Gartner benchmarks. Actual results vary by company size and question complexity.
Deflect up to 80% of HR helpdesk tickets
PTO balances, benefits questions, expense reimbursement steps, remote work policy, payroll timelines — the AI handles all of these instantly, around the clock, with source citations. Your team only sees the tickets that genuinely need a human judgment call.
Cut new-hire time-to-productivity by 50%
A new employee typically asks 40-60 questions in their first 90 days. With an AI onboarding chatbot available on day one, they get answers immediately instead of waiting for a 1-on-1 with HR or digging through an outdated shared drive.
Improve employee experience scores
Employees who get instant, accurate answers to their HR questions report significantly higher satisfaction with the HR function. Removing friction from routine interactions is one of the highest-ROI improvements a People Ops team can make.
ROI from month one
At €19/month, Heeya costs less than a single HR team-member hour. The moment the chatbot deflects five tickets in a day, it has paid for the month. View full pricing.
A new hire fully oriented in one conversation
This is what a Heeya HR agent looks like on an employee portal — answering real onboarding questions from your actual documents without pulling a single person from the HR team.
-
✓
Answers grounded in your specific documents, not generic HR advice.
-
✓
Every new hire gets the same complete experience, not a summary that depends on who was available.
-
✓
HR is only looped in for edge cases that genuinely require human judgment.
-
✓
Works at 9 AM and 9 PM — across time zones, for distributed and remote teams.
HR Assistant — Acme Inc.
Online
EU-hosted, GDPR-compliant — built for HR data
Employee data is sensitive by nature. Heeya is a French company with all infrastructure hosted in the European Union — which matters when your HR chatbot is handling questions about benefits, leave, and compensation.
100% EU data residency
All documents, conversation logs, and vector embeddings are stored on EU-based infrastructure. No data flows to US servers. This satisfies the GDPR data transfer requirements out of the box, with no additional SCCs required.
Encrypted end to end
Documents and conversations are encrypted at rest (AES-256) and in transit (TLS 1.2+). Your uploaded HR materials are never used to train shared models and are never visible to other customers.
You own your data
Delete your knowledge base at any time and all associated data is permanently removed from Heeya's systems. You are the data controller; Heeya acts as the data processor under a compliant DPA available on request.
How much does an HR AI chatbot cost?
Less than you think — and far less than the cost of the HR hours it replaces. Heeya offers a free plan to test with real documents, no credit card required.
€0
Free
1 agent, 100 messages/month. Test with real HR docs.
€19/mo
Standard
1 agent, 1,000 messages + 1 AI tool. Ideal for most HR teams.
€99/mo
Premium
3 agents, 5,000 messages. Multi-site and global teams.
For enterprises with 500+ employees, multi-language deployments, or custom SLA requirements, contact us for Enterprise pricing.
Compare all plans in detailFrequently asked questions about HR AI chatbots
How does the HR AI chatbot learn our internal policies?
You upload your HR documents — employee handbook, benefits guide, PTO policy, onboarding checklist — as PDF, DOCX, or TXT files. Heeya uses RAG (Retrieval-Augmented Generation) to index your content and generate answers grounded exclusively in your documents. It never pulls information from outside your knowledge base.
Can the HR chatbot replace our HR team?
No — and that is not the goal. The chatbot handles repetitive policy-lookup questions (PTO balances, benefits enrollment steps, IT access procedures) so your HR team can focus on work that genuinely requires human expertise. Sensitive topics like workplace conflicts, disciplinary actions, and terminations are automatically escalated to a human contact.
Where is employee data stored? Is it GDPR-compliant?
Heeya is headquartered in France and all data is hosted on EU-based infrastructure. Conversations and documents are encrypted at rest and in transit. Your data is never used to train shared AI models and never shared with third parties. A Data Processing Agreement (DPA) is available for enterprise customers.
How quickly can we deploy the HR chatbot?
Most teams are live in under 30 minutes. Create your agent, upload your HR documents, configure the tone and escalation rules, then paste one line of embed code into your intranet or employee portal. No IT project, no integration sprint, no vendor onboarding call required.
What HR topics can the chatbot handle?
Any topic covered in your uploaded documents: PTO and leave policies, benefits enrollment, payroll questions, remote work policy, IT access procedures, expense reimbursement, onboarding checklists, performance review timelines, training catalogs, and recruiting FAQs on a careers page. The scope is defined entirely by your documents.
Does the HR chatbot support multiple languages?
Yes. Heeya's underlying language models respond in the language the employee writes in — English, French, Spanish, German, Portuguese, and many others — even if your source documents are in a single language. This is particularly valuable for multinational companies or companies with high international hiring volume.
What happens when the chatbot does not know the answer?
Heeya is designed to say "I don't have that information" rather than guess. If a question falls outside your uploaded knowledge base, the chatbot tells the employee clearly and directs them to the right HR contact or triggers an escalation via the built-in contact form. Accuracy over confidence — always. See how RAG technology prevents hallucinations.
How much does an HR AI chatbot cost with Heeya?
Heeya starts at €0/month (free plan, no credit card needed) and €19/month for professional use (1,000 messages per month, 1 AI tool). The Premium plan is €99/month for 3 agents and 5,000 messages, suited to multi-site or enterprise teams. Custom enterprise pricing is available for large headcount deployments. See full pricing.
Go deeper: HR AI chatbot resources
Practical guides on deploying AI across your people operations.
Complete Guide
AI Chatbot for HR: the complete guide
Everything you need to know about conversational AI applied to HR — use cases, benefits, and deployment.
Employee Support
How to automate HR responses for employees
A practical guide to deploying an AI assistant that handles your most common employee questions at scale.
Onboarding
Improve new hire onboarding with an AI agent
A step-by-step guide to using AI to deliver a consistent, fast, scalable onboarding experience.
Knowledge Base
Building an HR knowledge base for AI
How to structure and maintain your HR document library for maximum chatbot accuracy and coverage.
Recruitment
AI chatbot for recruiting and candidate screening
Automate candidate pre-qualification on your careers site and hand your recruiters filtered leads.
Technology
How RAG makes your HR chatbot accurate
Understand why Retrieval-Augmented Generation is the right architecture for HR — not fine-tuning or generic LLMs.
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Ready to give your HR team their time back?
Upload your employee handbook and go live in under 30 minutes — no IT project, no credit card required.
Questions? Visit our homepage or review pricing.
