The AI Chatbot Built for
Training & Education
Heeya turns your syllabi, course guides, and enrollment FAQs into an always-on AI assistant. Your learners get instant, accurate answers at 2 a.m. before an exam — and your team stops drowning in the same questions every enrollment cycle.
Built for online course creators, bootcamps, corporate L&D teams, universities, and certification providers.
Heeya Course Assistant
Replies instantly
40–60%
Improvement in enrollment conversion reported by edtech platforms
24/7
Learner support coverage, including nights, weekends, and time zones
40%
Reduction in support tickets for organizations using LMS chatbots
<10 min
To deploy Heeya on your training portal or LMS
Sources: iSpring, eLearning Industry, Gartner. Results vary by context and configuration.
Why learner support breaks down at scale
The same five questions, asked by two hundred different learners — this is the quiet operational crisis inside every growing training program.
Enrollment questions overflow inboxes
During open enrollment, your admissions team answers the same questions hundreds of times: "Is the course self-paced?", "What are the prerequisites?", "Do you offer payment plans?" Every unanswered message is a lost enrollment.
After-hours support requests go unanswered
Learners study evenings and weekends. A student stuck on an assignment at 11 p.m. on Sunday has nowhere to turn. That frustration compounds. By Monday, they may have already decided to drop.
Drop-offs from simple friction
Completion rates in online learning average well below 50%. A significant driver is unresolved confusion — a missed deadline, a misunderstood assignment brief, a technical issue nobody answered in time. Small frictions compound into drop-offs.
Instructors buried in admin tasks
Every minute an instructor spends answering "Where do I submit my project?" is a minute not spent on feedback, mentorship, or curriculum improvement. Administrative load is the silent tax on teaching quality.
Scaling 1-on-1 support is impossible
Going from 100 to 1,000 learners doesn't mean you can hire 10x the support staff. Yet learner expectations for responsive, personalized support only rise. Without automation, quality inevitably drops as cohort sizes grow.
No visibility into learner confusion
You rarely know which parts of the curriculum are confusing learners until completion rates tank or reviews appear online. Conversation data from a chatbot gives you a real-time signal of where learners are getting stuck.
An education AI chatbot that actually knows your course
Most chatbots are generic. Heeya is different: it reads your actual course materials — syllabi, enrollment guides, technical FAQs, certification requirements — and answers questions grounded in your content. If a prospective student asks "Do I need Python experience for this course?", Heeya pulls the exact prerequisite language from your syllabus and answers instantly.
Powered by RAG (Retrieval-Augmented Generation), every response is sourced from your documents. The chatbot never invents information, never hallucinates a policy you didn't write, and always tells learners when a question needs a human to answer it.
Pre-enrollment support
Prerequisites, course format, payment options, start dates, refund policy — answered before they hit your inbox.
In-course support
Content questions, assignment submissions, technical access issues, deadline extensions — available around the clock.
Post-course & certification
Certificate delivery, alumni resources, continuing education options, employer verification requests.
Intelligent escalation
Complex or sensitive situations are routed to an instructor or support rep — with full conversation context, so no one has to repeat themselves.
What learners get
- ✓ Instant answers to course content questions — day or night.
- ✓ Clear enrollment information: prerequisites, format, deadlines, pricing.
- ✓ Technical support guidance (LMS login, module access, submission portals).
- ✓ Confident path to the right human when they really need one.
What training teams gain
- ✓ Up to 80% of repetitive support tickets handled automatically.
- ✓ Higher completion rates driven by frictionless, round-the-clock support.
- ✓ Pre-enrollment lead capture: contact details collected from high-intent visitors.
- ✓ Conversation analytics that reveal exactly where learners are confused.
Works for every type of training organization
Whether you're running a self-paced online course or a 12-week enterprise compliance program, Heeya adapts to your learner journey and your content.
Online course creators & edtech platforms
"Is this course suitable for beginners?", "What happens if I miss a live session?", "Can I get a certificate for my resume?". Heeya converts browsing traffic into enrolled learners by answering pre-purchase questions the moment they arise — even at midnight. See all chatbot solutions.
Bootcamps & certification providers
"What's the time commitment per week?", "Is the curriculum updated for 2026?", "What's the job placement rate?". During a cohort, the bot handles technical environment setup questions so instructors can focus entirely on teaching. Explore Heeya's platform.
Corporate L&D & compliance training
"Which modules are mandatory for my role?", "When does my compliance certification expire?", "How do I access the safety training on mobile?". Deploy a corporate training chatbot inside your LMS or intranet portal — no API required. Employees get instant answers, and HR gets fewer tickets.
Universities & continuing education programs
"When is the registration deadline?", "How do I apply for a fee waiver?", "What are the transfer credit policies?". Reduce administrative load on student services teams while improving the experience for international and part-time students across multiple time zones. See the customer service solution.
Deploy your training AI chatbot in 4 steps
No engineering team required. Most training providers are live in under an hour.
Step 1
Upload your course materials
Drag and drop your syllabus, enrollment FAQs, prerequisite sheets, technical guides, and any other documents (PDF, Word, PowerPoint, or TXT). You can also point Heeya at your course website URL.
Step 2
Define tone and escalation rules
Write a short system prompt that sets the assistant's name, communication style, and boundaries — for example: "Always direct refund disputes to a human advisor" or "Never disclose pricing without linking to the pricing page."
Step 3
Embed on your portal or LMS
Paste one line of JavaScript onto your training portal, Moodle site, Teachable school, or any webpage. The chat widget appears instantly. No LMS API integration needed — it works anywhere HTML renders.
Step 4
Monitor, learn, and improve
Review conversation analytics to see the most frequent learner questions. Use that insight to update your knowledge base, improve your course materials, and spot curriculum gaps before they cause drop-offs.
What to put in your course chatbot's knowledge base
The quality of your AI chatbot's answers is directly proportional to the quality of the content you feed it. Here's how to prioritize.
- ✓ Course syllabi and module outlines
- ✓ Enrollment FAQs and prerequisite guides
- ✓ Pricing, payment plans, and refund policy
- ✓ Schedule and cohort start dates
- ✓ Instructor bios and contact info
- ✓ Learner onboarding guide
- ✓ LMS access and technical setup instructions
- ✓ Assignment submission guidelines
- ✓ Certification and assessment requirements
- ✓ Alumni and post-course resources
- ✗ Individual learner personal data (PII)
- ✗ Grades, assessment scores, or transcripts
- ✗ Private instructor–learner communications
- ✗ Proprietary business financials
- ✗ Login credentials or API keys
What learner drop-off is actually costing you
Every learner who doesn't complete a course is revenue you didn't retain, a review you didn't earn, and a referral that never happened. Most of the time, the root cause was a question that went unanswered.
Scenario: bootcamp with 150 learners per cohort
Estimates based on industry averages. Results will vary based on program type, pricing, and chatbot configuration.
The learner who almost dropped out
A learner in your async Python course hits a module they don't understand on a Friday evening. They post in the forum but no one answers until Monday. Over the weekend, they start looking at competing courses. With Heeya, the chatbot immediately surfaces the relevant section of your course guide, links to the supplementary resources you wrote, and offers to connect them with the instructor if they're still stuck. They finish the module Saturday morning.
The enrollment period that overwhelmed your team
Open enrollment week. 200 prospective learners land on your course page. 80 of them have the same question: "Is there a payment plan?". Your admissions team answers it manually — or doesn't, because they're already drowning. Heeya handles all 80 instantly, collects the interested ones' email addresses, and routes the edge cases to a human. Your team focuses on calls that close.
The L&D team that cut support tickets by 40%
A corporate training department deploys Heeya inside their compliance LMS. Employees ask the same questions every quarter: "Is this module mandatory for my department?", "Where do I download my certificate?". The chatbot deflects 40% of tickets before they reach the HR help desk — freeing the team to focus on strategic learning design, not inbox management.
Affordable AI for training organizations of every size
Heeya offers a free plan with no credit card required. Paid plans start at €19/month — less than an hour of part-time admin work — and scale with your message volume as your cohorts grow.
€0
Free
1 agent, 100 messages/month. Perfect for testing before your next cohort.
€19
Standard
1 agent, 1,000 messages/month + 1 AI tool. Ideal for a single course or small cohorts.
€99
Premium
3 agents, 5,000 messages/month. For multi-course providers and corporate L&D teams.
Frequently asked questions about the education AI chatbot
Does Heeya integrate with Moodle, Canvas, Teachable, or other LMS platforms?
Yes. Heeya embeds on any website or LMS with a single JavaScript snippet — no LMS API required. It works with Moodle, Canvas, Teachable, Thinkific, LearnDash, Kajabi, Rise Up, and any platform that renders HTML. Setup takes under 10 minutes.
Can the chatbot support international learners in multiple languages?
Yes. Heeya detects the language of each learner's message and responds accordingly, even if your source documents are in a single language. This makes it particularly effective for international cohorts, multilingual bootcamps, and globally distributed corporate training programs.
Will the chatbot invent answers that aren't in my course materials?
No. Heeya uses RAG (Retrieval-Augmented Generation), meaning every answer is grounded exclusively in the documents you upload. If a learner asks something outside your knowledge base, the chatbot clearly says it doesn't have that information and directs them to an instructor or a contact form — it never guesses.
How long does it take to deploy on a training portal?
Under 10 minutes for a basic setup: upload your content, configure the system prompt, paste one line of JavaScript onto your site. Allow 1–2 hours for a thorough configuration with multiple course types and edge-case learner scenarios fully tested.
Is learner data kept private and GDPR-compliant?
Absolutely. Each organization's data is isolated in a dedicated environment. Your course documents are never used to train shared AI models. Conversation logs belong to you. Heeya is GDPR-compliant and aligned with EU AI Act transparency requirements.
Can the chatbot replace my instructors?
No — and it shouldn't try to. Heeya handles high-volume, repetitive questions so instructors can focus on high-value teaching and mentorship. Any question requiring human judgment, emotional support, or policy discretion is escalated to the appropriate team member, with full conversation context included.
What file types can I upload for the course chatbot?
PDF, Word (.docx), PowerPoint (.pptx), and plain text (.txt) files are all supported. You can also provide website URLs so the chatbot learns from your public course pages automatically. Most training providers find that 3–5 core documents are enough to handle 80% of learner questions.
How does Heeya help with pre-enrollment conversion?
Prospective learners who get instant, accurate answers to pre-enrollment questions are significantly more likely to complete checkout. Heeya can also collect contact details from high-intent visitors — "Want us to send you the full curriculum?" — and route warm leads directly to your admissions team in real time.
Go deeper: AI chatbot resources for training & education
Explore how AI is reshaping learner support, enrollment conversion, and L&D operations.
Technology
How RAG technology powers accurate course chatbots
Understand why RAG-based AI assistants are more reliable than generic chatbots for education and training use cases.
Platform
Heeya AI Chatbot — full platform overview
See everything Heeya can do: multi-agent support, tool integrations, analytics, and embed options for any website.
Use case
AI chatbot for customer & student support
How Heeya handles high-volume support queues — from learner inquiries to post-course alumni requests.
Give every learner an AI assistant that knows your course inside out
Reduce drop-off, convert more prospects, and free your instructors for the work that actually requires a human — all with one embed and one upload.
Used by online course creators, bootcamps, corporate L&D teams, and universities. Free plan includes 1 agent and 100 messages/month.
