Answer Prospects Around the Clock
Without Sacrificing Quality
Heeya qualifies incoming inquiries, routes them to the right practice area, and triggers consultation booking — all trained on your content (FAQs, service pages, fee schedules). It answers accurately even when your office is closed.
Ideal for general practice firms, specialty boutiques, solo attorneys, and multi-partner practices.
Heeya — Firm Assistant
Online now · replies instantly
72%
Prospects lost without an immediate response
24/7
Availability
< 5s
Response time
3x
More qualified consultations booked
Why use AI at your law firm?
AI doesn't replace attorneys — it frees them to focus on high-value matters and client relationships.
Client intake qualification
The bot asks the right questions upfront — matter type, urgency, jurisdiction, and availability. Your intake team only handles pre-qualified inquiries.
After-hours responsiveness
People search for attorneys in the evenings and on weekends. Without an immediate response, they move on to the next firm. Heeya captures those inquiries while they're still warm.
Sourced, compliant answers
With RAG, the AI never guesses. It pulls answers directly from your service pages, FAQs, and documents — ensuring accuracy and alignment with ABA professional responsibility guidelines.
An assistant that knows your firm inside and out
Heeya turns your content into reliable answers: practice areas, indicative fees, required documents, procedure overviews, and intake conditions. Every response is sourced from your own content to prevent errors and build prospect confidence.
Prospect qualification
Automatically filter inquiries by your criteria — practice area, urgency, budget, and jurisdiction.
Firm knowledge
Precise answers about your practice areas, indicative fees, intake process, and availability.
Consultation booking
Automatically suggest available slots with the right attorney based on the detected practice area.
Smart escalation
Route to an attorney or intake staff for urgent or sensitive situations requiring immediate attention.
What your prospective clients get
- Immediate 24/7 answers about your practice areas.
- Clear information on what documents and steps are required.
- Routing to the right attorney based on their legal matter.
- Consultation booking without waiting for office hours.
What your firm gains
- Fewer repetitive calls about basic questions at the front desk.
- Pre-qualified prospects at every point of contact.
- More time for high-value legal work and client relationships.
- Data on which practice areas and questions drive the most inquiries.
Employment law
"I just received a termination letter" or "How much does it cost to file a wrongful termination claim?" The bot asks about tenure, contract type, and available dates, then books a consultation.
Family law
"I want an uncontested divorce" or "What documents do I need for a custody arrangement?" The bot distinguishes between uncontested and contested matters and lists the required paperwork.
Business law
"LLC or S-Corp?" or "Do you draft shareholder agreements?" The bot gathers information about the venture and routes to your corporate or tax attorney.
Criminal defense (emergencies)
"I've been arrested" or "I have a court date tomorrow." The bot detects urgency, displays the emergency contact number, and sends an alert to the on-call attorney.
Real estate & debt collection
"My tenant stopped paying rent" or "I sent a demand letter and got no response." The bot checks the amount owed and proposes next steps, including attorney demand letters.
Use cases
by practice area
Employment, family, business, criminal, or real estate — Heeya adapts to every practice area your firm handles.
How many prospects are you losing without an instant response?
60% of attorney searches happen in the evening or on weekends. Without a response, those prospects go to the firm that answers first. Here's what that means in real numbers.
Simulation: 3-attorney firm
Estimates based on industry averages from Clio Legal Trends and McKinsey. Results vary with SEO traffic and firm content quality.
The Friday evening scenario
A parent receives a custody order in the mail. They search "family law attorney" at 9 PM. Your firm shows up, but the office is closed. Without a chatbot, they call the next firm that answers. With Heeya, the chatbot qualifies their matter, reassures them, and books a Monday morning consultation.
The weekend business prospect
A business owner needs a corporate attorney on Saturday. They want to know if you handle bankruptcy proceedings and what your rates look like. The chatbot answers, collects their contact info, and delivers a qualified lead to your inbox Monday morning.
The cost of a lost client
If your average fee per matter is $2,500 and you lose 20 prospects per month due to slow response, the revenue impact is significant. Even converting just 30% of those additional leads puts Heeya's ROI solidly in the black from day one.
What the chatbot should never do
An effective legal chatbot knows its limits. Heeya is designed to respect ABA professional responsibility rules and attorney-client privilege from day one.
Give personalized legal advice — The chatbot informs, it does not counsel. It always directs users to schedule a consultation for any matter-specific question.
Access confidential client files — Privileged materials (pleadings, correspondence, discovery documents) are never included in the knowledge base.
Assess the merits of a legal matter — The chatbot gathers facts and routes to an attorney, but never renders judgment on admissibility, liability, or likelihood of success.
Substitute for attorney-client privilege — Sensitive exchanges are automatically redirected to a private consultation at the firm.
What the chatbot does perfectly
Inform visitors about your practice areas and indicative fee structures
List required documents for each type of legal matter
Pre-qualify inquiries by matter type, urgency, and budget
Route to the right attorney based on their legal specialty
Offer consultation booking around the clock
Collect prospect contact details for timely follow-up
How much does a lawyer chatbot cost?
Heeya offers a free trial — no credit card required. Paid plans start at €19/month for a full AI agent with 1,000 messages/month — less than an hour of paralegal time.
€0
Free
1 agent, 100 msgs/month. Perfect for testing.
€19
Standard
1 agent, 1,000 msgs/month + 1 AI tool.
€99
Premium
3 agents, 5,000 msgs/month + integrations.
Deploy your AI legal intake assistant in 3 steps
A chatbot that knows your firm inside and out — ready to respond in minutes.
Step 1
Upload your content
Add your service pages, FAQs, fee schedules, firm brochures, or your website URL. The AI analyzes your content in seconds.
Step 2
Customize the instructions
Set the tone (formal, professional), the ethical guardrails (never provide personalized legal advice), and your escalation workflows for urgent matters.
Step 3
Embed on your website
Copy and paste one line of code into your WordPress, Wix, or custom-built site. Compatible with all major CMS platforms and website builders.
What to put in your lawyer chatbot's knowledge base
The quality of your chatbot's answers depends directly on the content you provide. Here's a prioritized checklist to get started.
- ✓ Detailed practice area descriptions
- ✓ Indicative fee schedules
- ✓ Required documents by matter type
- ✓ Consultation terms (initial meeting, rates)
- ✓ Firm contact information and office hours
- ✓ Existing firm FAQ pages
- ✓ Legal blog articles and guides
- ✓ Attorney bios and specialties
- ✓ Procedure overviews by practice area
- ✓ Anonymized client testimonials and case results
- ✗ Client files and case data
- ✗ Pleadings and discovery documents
- ✗ Attorney-client correspondence
- ✗ Internal notes and annotations
- ✗ Firm financial data
See our detailed guide with 20 sample intake questions and response templates for a complete configuration walkthrough.
Questions about the AI lawyer chatbot
Can a chatbot provide legal advice?
No. The chatbot provides general information drawn from your own content — FAQs, service pages, and indicative fees. It always clarifies that it does not replace a consultation and directs users to book time with an attorney.
Is it compatible with attorney-client privilege?
Yes. Heeya isolates each firm's data in a dedicated environment. Documents are never used to train AI models. The chatbot only handles general information about your services — not the confidential details of any active matter. Sensitive exchanges are redirected to a private consultation.
Can the chatbot make up false answers?
With RAG technology, Heeya answers exclusively from your uploaded documents. It never guesses. If information is not in your knowledge base, it directs the visitor to a contact form or consultation booking.
How long does it take to deploy a lawyer chatbot?
Under 10 minutes for a basic setup. Import your content, customize the instructions, and paste one line of code onto your website. Allow 1–2 hours for a full configuration with thorough testing.
What if I don't have a firm website?
Heeya provides a direct link to your chatbot that you can share on social media, Google Business Profile, or via email to prospective clients.
What content should I upload to the chatbot?
Essential: service pages, practice areas, indicative fees, intake terms, required documents. Recommended: existing FAQ, blog posts, attorney bios, procedure overviews by specialty. Never upload: client files, pleadings, correspondence, internal financial data.
Is it suited to a specialty firm or a general practice?
Both. A general practice firm configures the AI to route by practice area (employment, family, business, criminal). A specialty boutique goes deeper on questions specific to its practice. You can also create multiple agents for different specialties.
How does the chatbot handle emergencies (arrest, court summons)?
You configure urgent trigger keywords (arrest, arraignment, court date tomorrow). When the chatbot detects these, it immediately displays your emergency contact number, sends an alert to the on-call attorney, and offers a priority consultation slot.
Guides on AI legal chatbots for law firms
Go deeper with our specialized resources for legal professionals.
COMPLETE GUIDE
Lawyer chatbot: AI assistant for law firms
Deploy an AI lawyer chatbot: 24/7 intake qualification, consultation booking, and time savings.
COMPLIANCE
Attorney-client privilege: can you use an AI chatbot?
Data privacy, confidentiality, and ABA ethics: a complete guide for attorneys.
PRACTICAL GUIDE
The 20 most common prospect questions + response templates
Questions by practice area, a ready-to-use system prompt, and a knowledge base checklist.
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