The AI chatbot that turns
browsers into buyers
Every unanswered question on your store is a sale you lose. Heeya's ecommerce AI chatbot knows your product catalog, answers shoppers in real time, and converts hesitation into orders — 24 hours a day, 7 days a week.
Works with Shopify, WooCommerce, PrestaShop, Webflow, and any HTML store. No developer needed.
Store Assistant
Online • Replies instantly
Why online stores lose sales every single day
It's not your prices. It's not your product. It's the unanswered questions that push shoppers to a competitor.
70%
Cart abandonment rate
The industry average. Most carts are abandoned over doubts about shipping, returns, or sizing — not price. (Baymard Institute)
53%
Purchases made after hours
More than half of online purchases happen evenings and weekends — when your support inbox is closed.
1 in 3
Returns from wrong fit or specs
A shopper who buys the wrong size or incompatible product costs you a return, a refund, and their trust.
80%
Of support tickets are repetitive
Your team answers "where's my order?" and "what's your return policy?" dozens of times a day. That's not a team problem — it's a systems problem.
These aren't edge cases. They're daily revenue leaks in every online store. See how AI customer service solves the support side.
Your store's 24/7 AI sales assistant
Heeya is an AI chatbot trained on your actual product catalog — not a generic FAQ bot. It reads your descriptions, sizing charts, policies, and specs, then answers shoppers with the precision of your best sales associate.
Reduce cart abandonment
When a shopper hesitates at checkout, Heeya steps in — answering shipping questions, confirming return policies, and removing the last objection standing between them and the buy button.
Smarter product recommendations
A shopper says "I need a gift for my dad who loves outdoor cooking." Heeya searches your catalog and surfaces the right products — complete with feature comparisons and a nudge toward a higher-value bundle.
Automate post-purchase support
Order status, return instructions, exchange requests — Heeya handles the repetitive post-purchase questions automatically, freeing your team to focus on complex issues that actually need a human.
Six ecommerce conversations that drive revenue
Heeya handles the full customer journey — from discovery to post-purchase — with answers grounded in your own content.
Sizing and fit guidance
"Does the M fit a 38-inch chest?" Heeya pulls from your size chart and gives a direct answer — reducing wrong-size orders and costly returns in fashion, footwear, and outdoor gear stores.
Product compatibility checks
"Will this filter fit my DeLonghi espresso machine?" For electronics, home appliances, and accessories, compatibility questions block purchases. Heeya answers them instantly from your spec sheets.
Shipping and delivery questions
"Do you ship to Canada?" "How long does express delivery take?" Heeya answers with your exact policies — no waiting for a support reply, no abandoned cart.
Cross-sell and upsell at the right moment
A customer adds a camera body to their cart. Heeya suggests compatible lenses, a carrying case, and an extended warranty — increasing average order value without a single manual push.
Return and exchange policy
Shoppers who know the return process is easy are more likely to buy. Heeya delivers your return policy clearly, confirms eligibility, and explains the steps — reducing friction and building confidence.
Order tracking and post-purchase care
"Where's my order?" is the most common support question in ecommerce. Point Heeya at your order tracking process and it handles these questions automatically — 24/7, including holidays.
Direct impact on your KPIs
- + Conversion rate up 20–35% on pages where the chatbot is active (Forrester)
- + Average order value up 10–25% from contextual upsell recommendations
- - Product returns down 20–30% from accurate pre-purchase guidance
- - Repetitive support tickets down 50–70% with automated Q&A
- - Cart abandonment down 20–40% when objections are answered at checkout
Built for traffic spikes
- Handles Black Friday, Cyber Monday, and holiday surges without breaking a sweat.
- Consistent answers across all conversations — no agent fatigue, no inconsistencies.
- Complex disputes and payment issues are escalated to your human team automatically.
Up and running in under 15 minutes
No developer, no integration project. Four steps from sign-up to live AI assistant on your store.
Upload your product catalog
Import your product catalog as a CSV, PDF, or Word file — or paste the URLs of your product pages. Heeya processes descriptions, pricing, sizing guides, and specs automatically.
Configure your AI agent
Give the agent a name, a persona, and instructions (tone, topics to handle, when to escalate). Add your shipping policy, return rules, and any FAQs you want it to know.
Paste one line of code
Copy your embed script and paste it into your store's footer — Shopify, WooCommerce, PrestaShop, Webflow, or plain HTML. The chat widget appears immediately.
Watch it convert
Your AI assistant goes live. Monitor conversations, top questions, and resolution rate from your Heeya dashboard. Update the knowledge base any time your catalog changes.
What the AI handles vs. what stays human
AI handles automatically
- Product questions and comparisons
- Sizing and compatibility guidance
- Shipping and delivery FAQs
- Return and exchange policies
- Order tracking queries
- Promo code questions
- Personalized product recommendations
AI escalates to human
- Complex complaints or disputes
- Payment issues
- Exceptional refund requests
- Unusual technical problems
- Commercial negotiations
AI never does
- Access payment data
- Modify orders in your back-office
- Make unauthorized commercial offers
- Share data outside your knowledge base
+35%
Conversion rate lift
Forrester — ecommerce sites with proactive chat
24/7
Always available
Evenings, weekends, holidays
-30%
Product returns
From better pre-purchase guidance
< 5s
Response time
No wait, no queue
The real ROI of an ecommerce AI chatbot on your store
The average cart abandonment rate is 70%. A well-configured AI chatbot turns a fraction of that loss into revenue — at a cost that pays for itself with one extra sale.
Simulation: store with 5,000 visitors/month
At a €65 average order value, that's +€2,275 in monthly revenue for a €19/month subscription.
The 3 conversion moments where Heeya makes the difference
Product page
A shopper views a product but hesitates about fit, materials, or compatibility. Heeya answers before they open a new tab to search elsewhere — and before they leave your store.
Cart and checkout
This is the moment most carts are abandoned. Heeya intercepts shipping doubts, return fears, and last-minute hesitation — turning "I'll think about it" into a completed purchase.
Post-purchase
Order tracking, returns, exchanges — handled automatically. Happy post-purchase experiences drive repeat orders and positive reviews.
Want to go deeper on the RAG technology powering Heeya? Read our AI and RAG expertise page.
Compatible with every major ecommerce platform
One embed script. Any platform. No plugin, no API contract, no developer retainer.
Shopify
Paste the script into theme.liquid or add it via a custom code app. Live in under 2 minutes.
WooCommerce
Add via a header/footer plugin or directly in your theme's footer.php. Works with any WordPress theme.
PrestaShop
Insert through the custom HTML module or in your theme's footer template. No performance impact.
Webflow & more
Paste into the custom code settings of Webflow, Wix, Squarespace, BigCommerce, or any HTML page. 2 minutes maximum.
Already using an AI chatbot on your general website? Heeya's ecommerce configuration adds product catalog training on top of the core platform.
How much does an ecommerce AI chatbot cost?
Heeya's free plan lets you test on your store today. Paid plans start at €19/month — earned back with a single extra order per month.
€0
Free
1 agent • 100 messages/month. Perfect for testing your first store integration.
€19/mo
Standard
1 agent • 1,000 messages/month • 1 AI tool. Covers most independent stores.
€99/mo
Premium
3 agents • 5,000 messages/month • Full integrations. For high-traffic stores.
Ecommerce AI Chatbot — Frequently Asked Questions
How does Heeya learn my product catalog?
Upload your product catalog as a CSV, PDF, or Word document — or simply paste the URLs of your product pages. Heeya reads product names, descriptions, prices, sizing guides, and technical specs, then uses RAG technology to answer customer questions accurately. When your catalog updates, re-upload the file and the AI refreshes instantly. No developer work required.
Does an AI chatbot really reduce cart abandonment?
Yes — and the reason is straightforward. The gap between a shopper adding a product to their cart and completing checkout is almost always an unanswered question: shipping cost, return policy, sizing, or product compatibility. When that question goes unanswered for even a few minutes, the shopper is gone. Heeya answers in real time, at the exact moment of hesitation. Studies report cart abandonment recovery rates of 20–40% when a chatbot engages shoppers at checkout.
Is Heeya compatible with Shopify, WooCommerce, and PrestaShop?
Yes. Heeya integrates with any website through a single embed script — paste it into your Shopify theme.liquid, WooCommerce footer, PrestaShop template, or any HTML page. No plugin required, no developer needed. Setup typically takes under 5 minutes. It works equally well on Webflow, Wix, Squarespace, BigCommerce, and Magento.
Can the chatbot make product recommendations?
Yes. When a shopper describes what they need — "a waterproof hiking jacket under $150 for cold weather" — Heeya searches your catalog and surfaces the most relevant products. It also suggests complementary items (cross-sell) and higher-value alternatives (upsell) based on what the customer is currently viewing or has added to their cart. This is automated, contextual, and available 24/7.
How much does an ecommerce AI chatbot cost with Heeya?
Heeya offers a free plan (100 messages/month) to test without risk. The Standard plan is €19/month — with a €65 average order value, a single additional sale per month covers it entirely. The Premium plan at €99/month is designed for high-traffic stores needing multiple agents and higher message volumes. Compare this to a custom development project, which typically costs €5,000–€50,000 upfront. See full pricing details.
What kinds of questions can Heeya handle automatically?
Heeya handles: product questions (sizing, materials, specs, compatibility), shipping and delivery information, return and refund policies, order tracking queries, stock availability, promo code details, and personalized product recommendations. Complex cases — disputes, payment issues, exceptional refunds — are escalated to your human team with full conversation context.
Does the chatbot support multiple languages?
Yes. Heeya detects the visitor's language automatically and responds in kind — English, French, Spanish, German, and more — while drawing from the same product knowledge base. This is especially useful for stores selling across multiple markets or running a bilingual storefront.
Can I customize the widget's appearance?
Yes. You can set the widget colors to match your brand, upload your logo, write a custom welcome message, and define the chatbot's name and tone. The goal is for it to feel like a native part of your store, not a third-party tool bolted on.
Ecommerce AI resources
Guides and case studies to help you get more from AI in your online store.
CART ABANDONMENT
How to reduce cart abandonment with an AI chatbot
How the AI answers objections at checkout and secures your conversions.
RETURNS
Cut product returns with AI-powered pre-purchase guidance
Guide shoppers to the right product the first time and reduce costly returns.
FULL GUIDE
AI customer service chatbot: the complete guide
Everything you need to automate support and improve satisfaction scores.
AUTOMATION
Automate ecommerce customer service end to end
A practical guide for Shopify, WooCommerce, and PrestaShop stores.
SHOPIFY
Running Shopify customer support solo with AI
How to automate 80% of your support as a one-person store team.
WOOCOMMERCE
WooCommerce AI chatbot: integration guide
Install and configure an AI chatbot on your WordPress store in minutes.
Ready to stop losing sales to unanswered questions?
Set up Heeya on your store in under 15 minutes. No developer, no long-term contract. Start free and upgrade when you're ready.
Free plan available • No credit card required • Live in under 15 minutes
