Your dental practice
answers patients around the clock
Heeya handles appointment requests, answers patient questions, and triages dental emergencies — even when your front desk is closed. Trained on your own content (services, fees, post-op instructions), it gives accurate answers and directs every patient to the right appointment slot.
Ideal for dental practices, dental service organizations (DSOs), orthodontists, and implant clinics.
Dental Practice Assistant
Responds instantly
45%
Of calls are simple appointment requests
24/7
Patient availability
< 5s
Response time
-60%
Fewer front desk calls
Why add an AI chatbot to your dental practice?
AI doesn't replace the dentist. It frees your front desk from repetitive requests so your team can focus on patient care and complex cases.
Dental emergency triage
Toothaches, broken teeth, abscesses: the chatbot detects emergency keywords, delivers immediate guidance (cold compress, OTC pain relief) and books a priority slot or directs patients to after-hours emergency care.
Pre- and post-operative instructions
The chatbot delivers your practice's care instructions before and after extractions, implants, or cleanings: diet restrictions, medications, warning signs. Fewer follow-up calls and better patient peace of mind.
Smart appointment booking
The chatbot qualifies the reason for the visit (checkup, emergency, cosmetic), estimates the appointment length, and directs patients to the right slot. Compatible with your scheduling system — Zocdoc, Open Dental, Dentrix, or custom booking pages.
An assistant that knows your practice inside and out
Heeya turns your content into reliable answers: services offered, fee schedules, accepted insurance plans, pre- and post-operative instructions. Every answer is sourced from your own documents, keeping your responses consistent and accurate.
Visit reason qualification
The chatbot identifies the type of appointment needed (emergency, checkup, cosmetic, orthodontics) and routes patients to the right slot.
Fee and insurance information
Estimated procedure costs, accepted insurance carriers, and out-of-pocket estimates — patients get the information they need before calling.
Patient instructions
Pre- and post-procedure guidance for every treatment type: extraction, implant, whitening, cleaning, periodontal surgery.
Smart escalation
Hands off to your front desk or dentist for complex cases, personalized treatment estimates, or genuine emergencies.
What your patients get
- Instant 24/7 answers on services, fees, and availability.
- Clear instructions before and after every procedure.
- Fast guidance during a dental emergency (toothache, trauma).
- Appointment booking without waiting for office hours.
What your practice gains
- Up to 60% fewer front desk calls on routine questions.
- A fuller schedule thanks to after-hours appointment booking.
- Fewer no-shows with automated post-op reminders and instructions.
- Clear data on the questions your patients ask most.
Dental emergency
"I've had a severe toothache since last night", "My crown fell off". The chatbot assesses the urgency level, provides first-response guidance (cold compress, OTC pain relief), and offers a priority slot first thing the next morning.
Cleaning and annual checkup
"I'd like to schedule a cleaning", "It's been over a year since my last checkup". The chatbot shares procedure details, estimated duration, and insurance coverage, then offers a convenient appointment slot.
Implants and restorations
"How much does a dental implant cost?", "What's the treatment process like?". The chatbot walks through the steps, estimated fees, insurance considerations, and directs patients to a consultation appointment.
Orthodontics
"My 12-year-old needs braces", "Do you offer clear aligners?". The chatbot explains the options (traditional braces, clear aligners), recommended age ranges, and the treatment process.
Teeth whitening
"Do you offer whitening?", "Is it painful?". The chatbot covers the techniques available (take-home trays, in-office), contraindications, and expected results, then offers a consultation slot.
A use case
for every procedure
Emergencies, routine care, cosmetic dentistry, or orthodontics: Heeya adapts to every type of patient request your practice receives.
How many calls could your front desk stop fielding?
Research on dental practice operations shows that 45% of inbound calls are simple appointment requests. A chatbot absorbs those requests and frees your team for higher-value work.
Simulation: 2-dentist practice
Estimates based on industry averages for dental practices. Results vary based on website traffic and content quality.
The Sunday night emergency patient
A patient wakes up with sharp tooth pain on a Sunday at 10 PM. They search "emergency dentist near me" on Google. Your website shows up, but the practice is closed. Without a chatbot, they call a competitor on Monday morning. With Heeya, the chatbot reassures them, delivers emergency guidance, and reserves a priority slot for first thing the next morning.
The parent comparing orthodontists
A parent is shopping for orthodontists for their teenager. They browse five practice websites at 9 PM. The only one that instantly answers questions about cost, treatment timeline, and clear aligner options with a direct booking link wins the patient. The chatbot turns a late-night visit into an appointment.
The cost of an empty chair
A 30-minute open slot represents $75–$200 in lost revenue depending on the procedure. If your practice misses 5 booking opportunities per week because patients can't get a quick answer after hours, that's $1,500–$4,000 per month in unrealized production. The chatbot fills those gaps automatically.
What the chatbot should never do
An effective dental practice chatbot operates within strict limits, in line with professional dental ethics guidelines and HIPAA requirements for patient data.
Diagnose a condition — The chatbot provides general information about common symptoms and helps patients understand next steps, but never diagnoses a dental condition. Only a clinical examination by a licensed dentist enables diagnosis.
Prescribe treatment or medication — No prescriptions, not even for pain relievers. The chatbot may share generic care instructions approved by your practice, but it never creates a prescription or treatment plan.
Access patient health records — Patient charts, X-rays, operative reports, and personal health data are never imported into the knowledge base and never shared with the chatbot.
Replace the dentist-patient relationship — Whenever a patient's question requires personalized clinical judgment, the chatbot consistently directs them to schedule an in-person appointment.
What the chatbot does exceptionally well
Share information about services offered, fees, and insurance coverage
Deliver your practice-approved pre- and post-operative instructions
Qualify the reason for a visit and guide patients to the right appointment type
Detect emergencies and offer a priority appointment slot
List accepted insurance plans and payment options
Collect new patient contact details for a first appointment
How much does a dental practice chatbot cost?
Heeya offers a free trial with no credit card required. Paid plans start at €19/month for a full AI agent with 1,000 messages/month — less than a single hour of front desk staff time.
€0
Free
1 agent, 100 messages/month. Perfect for testing.
€19
Standard
1 agent, 1,000 messages/month + 1 AI tool.
€99
Premium
3 agents, 5,000 messages/month + integrations.
Deploy your dental AI assistant in 3 steps
A chatbot that knows your practice inside and out — ready to respond to patients in minutes.
Step 1
Import your content
Add your service pages, fee schedules, post-operative instructions, accepted insurance plans, or your website URL. The AI analyzes your content in seconds.
Step 2
Customize the instructions
Set the tone (warm, reassuring), the rules (never diagnose, never prescribe), emergency keywords, and escalation scenarios for your front desk.
Step 3
Embed on your website
Copy and paste one line of code into your WordPress, Wix, or custom site. Add your online scheduling link (Zocdoc, Open Dental, or your booking portal) for direct appointment booking.
What to put in your dental chatbot's knowledge base
Answer quality depends directly on what you upload. Here is a prioritized checklist for a dental practice.
- ✓ List of services offered (preventive, restorative, cosmetic, surgical)
- ✓ Fee schedule and estimated out-of-pocket costs
- ✓ Accepted insurance plans and payment options
- ✓ Post-operative instructions (extraction, implant, cleaning)
- ✓ Contact information, office hours, and directions
- ✓ Patient FAQ (pain, procedure duration, anesthesia)
- ✓ Team bios and provider specialties
- ✓ Pre-operative instructions (fasting, medications to pause)
- ✓ Procedure-specific patient education (implants, orthodontics, whitening)
- ✓ Cancellation policy and appointment reminders
- ✗ Patient medical or dental records
- ✗ X-rays and panoramic images
- ✗ Prescriptions and treatment plans
- ✗ Operative and clinical reports
- ✗ Practice financial and billing data
Need help setting up your dental chatbot? Create your free account and get started in minutes.
Dental AI chatbot — frequently asked questions
Can the chatbot diagnose dental conditions?
No. The chatbot never provides a diagnosis. It shares general information about common symptoms and your practice's services, and consistently directs patients to schedule an appointment for a clinical examination by a dentist.
Is the chatbot HIPAA compliant?
Yes. Heeya keeps each practice's data in a fully isolated environment. The chatbot does not collect personal health information — it only processes general information about your practice's services. Uploaded documents are never used to train AI models, keeping your practice in line with HIPAA data privacy requirements.
Can the chatbot work with my online scheduling system?
Yes. The chatbot can redirect patients to your booking page — whether you use Zocdoc, Open Dental, Dentrix, or a custom portal. First it qualifies the patient's need (emergency, checkup, specific procedure), then it directs them to the right appointment type on your scheduling platform.
How does the chatbot handle dental emergencies?
You define emergency keywords (toothache, abscess, broken tooth, trauma). When the chatbot detects these terms, it immediately shows your practice-approved emergency instructions, your contact number, and offers a priority appointment slot or directs the patient to the nearest after-hours emergency dental clinic.
Can the chatbot share information about fees and insurance?
Yes. Upload your fee schedule and accepted insurance plans. The chatbot informs patients about estimated costs and out-of-pocket expenses, lists accepted insurers, and directs them to your front desk for a personalized estimate or prior authorization questions.
How long does it take to deploy the chatbot?
Under 10 minutes for a basic setup: import your content (services, fees, instructions), customize the instructions, and paste one line of code onto your website. Allow 1–2 hours for a complete configuration with detailed post-operative instructions by procedure type.
What if I don't have a website?
Heeya gives you a direct link to your chatbot that you can share on your Google Business Profile, social media pages, or via text message to patients. You don't need a website to get started.
Is the chatbot suitable for specialty practices (orthodontics, implantology)?
Yes. An orthodontic practice can configure the AI to answer questions about braces, clear aligners, and treatment monitoring. An implant specialist can go deeper on bone grafts, healing timelines, and fee estimates. You can also create multiple agents for different specialties within a group practice.
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Free your front desk with a dental AI assistant
Respond to patients around the clock, reduce incoming calls, and fill your schedule — without lifting a finger.
