Both Heeya and Crisp can automate answers using your content. Start with the scope you need: a document-based chatbot for your website, or a platform that also brings together your support team and its conversations.
This comparison is published by Heeya. Crisp information comes from its official documentation checked on October 2, 2026. This is a product comparison, not a measured performance benchmark.
Start with your actual support requests
List the questions your visitors ask about products, services, returns and setup. Separate questions answered in your documents from requests requiring live account data or a human decision. Heeya lets you create an agent from documents and web pages, customize its instructions and add a widget to your site.
Compare the scope you need
| Criterion | Heeya | Crisp |
|---|---|---|
| Knowledge sources | Documents and web pages retrieved as answer context | Resources added to Hugo’s training |
| File formats | PDF, DOCX, PPTX and TXT | PDF, TXT and CSV in Hugo’s documentation |
| Human support | Define your contact channel; a contact form is not a live agent handoff | Shared inbox for a support team |
| Budget | Plan limits for messages, agents and tools | Workspace subscription and Hugo credit consumption |
Crisp does more than suggest articles
Hugo can use web pages, knowledge base articles, files and Q&A resources. Its training documentation explains the supported sources. Document import and website ingestion are not exclusive to Heeya.
Heeya retrieves relevant passages from your knowledge base before generating a response. In either product, test your own questions: document grounding does not eliminate the risk of incorrect answers.
Plan for requests that need a person
Crisp combines Hugo with a shared support environment. With Heeya, define the contact details or form to offer when a request needs your team. Check the exact routing features you need during your trial. Pointing to a contact channel does not guarantee an immediate human response.
Crisp Pricing in 2026
Prices are vendor list prices in USD as of October 2026. Check the vendor's pricing page before you buy, because plans change often. Figures come from third-party pricing guides (we could not load Crisp's page directly), so verify them on the official page. Crisp bills per workspace, not per seat. Crisp pricing page.
| Plan | Monthly price (per workspace) | Seats | Hugo AI credits included |
|---|---|---|---|
| Free | $0 | 2 | Not verified |
| Mini | $45 | 4 | About $5 per month |
| Essentials | $95 | 10 | About $25 per month |
| Plus | $295 (then about $10 per extra seat) | 20 | About $75 per month |
| Enterprise | Quote only | Custom | Custom |
Hidden costs to budget for
- Hugo, Crisp's AI agent, draws on a monthly credit balance; included credits reportedly expire monthly and do not roll over, and extra consumption is billed. We could not verify the credit cost per conversation.
- Plan jumps are tied to seat counts: a fifth team member moves you from Mini to Essentials, and an eleventh to Plus.
- Older Pro and Unlimited offers are not a current baseline.
Example: a small business with 1,000 conversations a month
Assumption: 1,000 conversations a month and a support team of 3 people. Mini at $45 covers the seats; Essentials at $95 applies from a fifth seat. The included Hugo credits are small ($5 to $25), and we could not confirm how many conversations they cover, so plan for extra AI usage on top of the subscription.
How this compares with Heeya
Crisp is a full support platform with a shared inbox, so a Mini or Essentials workspace is good value if you need humans and AI in the same tool. Heeya is built for the document-based chatbot: if that is what you need, Heeya Standard at €19 or Premium at €99 is a simpler flat bill. Many teams use Crisp for the inbox and compare Heeya for the AI layer.
Heeya plans for reference (EUR, current pricing page): Standard at €19/month (1 agent, 500 messages, 7-day free trial with no card required), Premium at €99/month (3 agents, 2,500 messages, 5 users), Enterprise on quote.
Review the complete data processing chain
Both companies are French. Crisp IM SAS is based in Nantes, and its GDPR status page says messaging data is hosted in the Netherlands and plugin data in Germany, with a DPA available. Ask Crisp which AI providers process Hugo conversations. Crisp bills per workspace, with prices shown in US dollars and Hugo usage drawn from credits. Our Crisp vs Intercom GDPR comparison lists which AI models Hugo can use and where Intercom processes Fin.
Heeya is built by Tensoria. The app, your knowledge base and your conversations are hosted in Europe (OVH, France). To generate answers, conversation content is sent to AI providers (Google, OpenAI) that may process it outside the EU under standard contractual clauses or the Data Privacy Framework, with no training on your data. Heeya acts as your processor and you remain the controller; plans are billed in euros. Heeya’s privacy policy describes its service.
Hosting location alone does not describe every data flow. Review each provider’s terms, AI providers and enabled integrations before importing personal or confidential data. For the wider shortlist, see our guide to EU-hosted AI chatbot options.
Run the same test in both tools
- Prepare the same documents and real customer questions.
- Include pricing, exceptions, missing information and conflicting documents.
- Record correct answers, errors and requests requiring your team.
- Check contact collection, the human support channel and usage limits.
- Compare the full cost, including document maintenance and supervision.
See the Heeya customer service solution to prepare your document-based pilot.
Before replacing your existing tool
Inventory the functions your team uses: history, emails, channels, documentation and integrations. Test a limited scope before removing the existing widget. Keep a human contact channel for requests the documentation cannot resolve.
Choose from your results
Evaluate Heeya when your main need is a website chatbot using your documents. Evaluate Crisp when you also need a shared environment for your support team. Base your decision on observed answer quality, required features and full costs.
