AI chatbot for
24/7 customer service
Give your customers the instant answers they expect. Heeya is a customer service chatbot trained on your FAQ, terms & conditions, guides, and knowledge base to respond accurately, around the clock. Cut your response time by 5x.
Ideal for e-commerce, SaaS, B2B services, real estate, healthcare, education, and public-sector organizations.
Heeya Support
Replies instantly
80%
Tickets automated
Average observed across our customers
24/7
Availability
< 5s
Response time
Average measured on the platform
95%
Customer satisfaction
Based on Heeya user feedback
Why choose AI for your support team?
AI doesn't replace people — it frees them from repetitive work.
Instant responses
No more waiting. Your customers get accurate answers in seconds, dramatically increasing their satisfaction.
A calmer, more focused team
By automating up to 80% of tier-1 requests*, your team can focus on complex, high-impact cases.
Hallucinations sharply reduced
With RAG, the AI answers from your official documents instead of guessing, which sharply improves response accuracy.
A customer service chatbot that speaks your language
Heeya turns your documents into reliable answers: return policies, order tracking, troubleshooting, billing, warranties, product onboarding, and much more. Every response is sourced from your content to minimize errors and speed up resolution.
Fewer support tickets
Automate recurring requests without sacrificing quality.
Seamless customer experience
Consistent, instant answers across every channel.
Effortless scaling
Handle demand spikes without adding headcount.
Hand-off to your team
The agent offers the contact form so a human follows up.
What your customers get
- 24/7 answers on shipping times, returns, and warranties.
- Step-by-step guided assistance for technical support.
- Personalized case tracking for urgent requests.
- Contact form or support ticket so your team picks up complex issues.
What your team gains
- Fewer repetitive calls and emails.
- A knowledge base that stays always up to date.
- Precise metrics on customer requests.
- More time for high-value work.
Technical Support
AI walks your users through troubleshooting step by step, drawing directly from your user guides.
Order Tracking
Connect your tools so AI can answer questions about delivery status and returns in real time.
Lead Qualification
AI answers prospects' initial questions and captures their contact details for your sales team.
Billing & Accounts
Answer questions about invoices, payments, renewals, and contracts instantly.
Real-world
use cases
Whether you're a small business or a large enterprise, Heeya adapts to your existing workflows.
The real cost of customer service without AI
60 to 80% of customer service requests are repeat questions (Zendesk CX Trends). Here's what it costs to handle them manually.
Simulation: 5-agent support team
Sources: Zendesk CX Trends, Gartner, SuperOffice. Results vary based on the maturity of your knowledge base.
53% of online purchases happen after 6 PM
When your team is off, customers abandon their carts. An AI chatbot responds instantly — even at 11 PM — securing conversions (FEVAD).
10x fewer conversions without a 5-minute response
Drift & HubSpot show that the likelihood of converting a prospect drops 10x if you don't respond within 5 minutes. AI responds in under 5 seconds.
1 in 3 customers leaves after a bad experience
PwC Consumer Intelligence reveals that one third of consumers abandon a brand after a single negative experience. A 12-hour response time (industry average) is a serious risk.
30–70% reduction in support costs
By automating tier-1 questions, companies cut support costs by 30 to 70% while improving satisfaction by +25% (Grand View Research).
AI doesn't replace people, it frees them
A high-performing AI chatbot knows its limits. Here are the situations where humans remain irreplaceable — and how Heeya hands the case over to your team.
Empathy in crisis situations
An angry customer, a sensitive dispute, an issue with strong emotional impact. The agent does not detect emotion on its own, but it can propose the contact form or open a support ticket the visitor validates, so a human agent trained in conflict resolution takes over.
Commercial decisions and negotiations
Granting a goodwill gesture, approving a terms exception, negotiating a contract — these decisions stay with humans. The chatbot can propose the contact form or a support ticket, so your team receives the request with the visitor's details.
Novel situations and unknown bugs
An undocumented technical issue, an out-of-the-ordinary customer case. The AI signals that it can't find an answer and immediately offers to connect the user with technical support. With the AI ticketing chatbot, it can instead draft a support ticket that the customer checks and validates.
5 KPIs to track
Measure your chatbot's impact on these key indicators:
Autonomous resolution rate
Target: 60–80%
Percentage of conversations resolved without human intervention.
First response time
Target: < 30s
Versus the 12-hour average without AI (SuperOffice).
Post-conversation CSAT
Target: > 4/5
Customer satisfaction measured after each interaction.
Escalation rate
Target: < 25%
Conversations transferred to a human agent.
Tier-1 tickets deflected
Track the trend
Volume of repetitive requests absorbed by AI.
How much does an AI customer service chatbot cost?
Heeya offers a 7-day free trial with no credit card required. Plans start at €19/month — less than 2% of the monthly cost of one support agent.
€19
Standard
1 agent, 500 msg/month + 1 AI tool. 7-day free trial, no credit card.
€99
Premium
3 agents, 2,500 msg/month + integrations.
Quick setup, immediate results
A simple deployment process gets your automated customer support chatbot up and running in minutes.
Step 1
Import your content
Add your files, FAQs, help pages, or URLs to train the AI on your internal knowledge.
Step 2
Customize the tone
Define your response style, your rules, and when it should propose the contact form or a support ticket.
Step 3
Deploy everywhere
Embed the chatbot on your website, help center, or intranet.
Questions about AI Customer Service
How does the AI learn to respond?
Simply import your files (PDF, Word, TXT) or provide the URL of your help center. The AI analyzes the content in seconds and becomes an expert on your topic.
What happens if the AI doesn't know the answer?
You can configure the AI to redirect users to a contact form or a human agent whenever it can't find the information in your documents.
Is integration complicated?
Not at all. Once your agent is created, you just copy and paste a single line of code onto your website. We're compatible with all major CMS platforms (WordPress, Shopify, Webflow, etc.).
Is it suitable for multilingual customer service?
For French and English, yes: Heeya answers in the language set for your agent and adapts its tone while staying grounded in your documentation. Other languages are not supported yet.
Can I track chatbot performance?
You get access to analytics to monitor questions, automation rates, and customer satisfaction — so you can continuously improve your responses.
What autonomous resolution rate can I expect?
With a well-populated knowledge base (FAQ, guides, T&Cs), the autonomous resolution rate typically falls between 60% and 80%. That means 6 to 8 out of every 10 conversations are resolved by AI with no human involvement. The more you enrich your knowledge base, the higher this rate climbs. The remaining 20–40% are automatically escalated to your team with the full conversation context.
Does the chatbot replace my support agents?
No — AI acts as a co-pilot. It handles repetitive, tier-1 tasks so your agents can focus on complex issues and high-value customer relationships. According to Gartner, by 2028, 60% of customer service interactions will be managed by AI, but humans will remain essential for empathy, negotiations, and novel situations.
How do I prevent the chatbot from giving wrong answers?
Heeya uses RAG (Retrieval-Augmented Generation) technology: the AI systematically searches your imported documents before responding, which sharply reduces the risk of a guessed answer. If the information isn't in your knowledge base, the agent honestly says so and offers to connect the user with a human. Learn more about RAG.
How much does an AI customer service chatbot cost?
With Heeya, the Standard plan starts with a 7-day free trial (no credit card required), then costs €19/month for professional use (500 messages, 1 AI tool). For support teams with high volumes, the Premium plan at €99/month offers 3 agents and 2,500 messages. By comparison, a custom-built solution costs between €5,000 and €50,000. See all plans.
Is the chatbot GDPR compliant?
Yes. Heeya is a European solution fully compliant with GDPR. Data is hosted in Europe, conversations are encrypted, and your documents are never used to train third-party models. You retain full control over your data and can delete it at any time.
Guides on customer service chatbots
Go deeper with our articles and use cases.
COMPARISON
AI chatbot vs live chat: cost, conversion, CX compared
Per-ticket cost, conversion data, and the scenarios where each tool actually wins.
TECHNOLOGY
What is RAG? Retrieval-Augmented Generation for business
How RAG grounds AI answers in your support docs and eliminates most hallucinations.
ROI
AI chatbot ROI: real return on investment in 2026
Three worked examples for SMB e-commerce, B2B SaaS, and real estate support teams.
B2B SAAS
AI chatbot for SaaS onboarding and support
Deflect tickets while lifting activation rate — the founder's guide for B2B SaaS teams.
INSURANCE
AI chatbot for insurance claims: speed up FNOL
24/7 first notice of loss, photo capture, coverage lookups — built for adjuster-team scale.
ALTERNATIVES
Best Intercom alternatives for SMBs in 2026
Why SMBs are leaving Intercom Fin and which six tools deliver more value.
ALTERNATIVES
Smartsupp alternatives for AI-first teams
7 honest picks for EU-hosted, GDPR-first live chat and chatbot tools.
ALTERNATIVES
Freshchat alternatives
Where Freshchat's usage-based AI add-on falls short for SMBs.
ALTERNATIVES
Botsonic alternatives
7 RAG chatbot builders compared on pricing and EU hosting.
ROADMAP
AI customer support for SMBs: the complete 2026 roadmap
A phased 90-day roadmap with vendor comparison to go from 500 weekly tickets to automated resolution.
AI AGENT
AI agent for customer service: automate support in 2026
Handles up to 80% of requests automatically, 24/7, with ticket deflection and a contact form or ticket when a human is needed.
CX
Nobody reads your FAQ page. Here's what replaces it
Why static FAQs fail, and how to replace them with an AI chatbot that actually answers customers.
Compare customer service solutions
Other AI chatbot solutions
AI Chatbot Platform
Build custom AI agents for any use case — trained on your documents and embedded anywhere.
E-commerce Chatbot
Reduce cart abandonment, advise shoppers, and handle returns automatically.
Real Estate Chatbot
Qualify buyers and renters, answer listing questions 24/7.
Appointment Booking Chatbot
Qualify the request, then schedule the slot — salons, clinics, garages, law firms.
HR Chatbot
Answer employee questions on leave, payroll, and internal policies 24/7.
Training Chatbot
Support learners 24/7 with an agent trained on your courses and L&D content.
Lawyer Chatbot
Qualify clients, run conflict checks, and book consultations 24/7 for law firms.
Dental Chatbot
Handle emergency triage, patient questions, and appointment booking for dental practices.
Restaurant Chatbot
Take table reservations and answer menu and allergen questions around the clock.
Ready to transform your support?
Join the companies automating their customer service with Heeya.
