Real Estate Solution

The Real Estate Chatbot That
Qualifies Buyers While You Sleep

A real estate chatbot answers property questions on your website around the clock. Train it on your listings, neighborhood guides, and financing FAQs: it replies to buyers and renters 24/7, asks your qualification questions, and sends the lead to your inbox, including on weekends and after hours. Jump to the copy-and-paste template.

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Built for real estate agencies, independent realtors, property management firms, vacation rental operators, and commercial brokerages.

Heeya — Your Property Assistant

Every Missed Inquiry Is a Lead Your Competitor Captured

Many property searches happen in the evenings and on weekends. If your agency website goes silent after 5 PM, you are handing warm prospects to whoever answers first.

After-hours inquiries go cold

A buyer visits your listing page at 9 PM on a Sunday. They have a simple question — "is the parking included?" — and no one answers. By Monday morning, they've already toured a competitor's property.

Agents buried in repetitive questions

HOA fees. Pet policies. Square footage. School districts. Your agents answer the same 12 questions dozens of times a week — time that could be spent closing deals and building relationships with serious buyers.

Unqualified showings waste everyone's time

Without pre-qualification, agents show properties to buyers who are not pre-approved, renters whose income does not meet requirements, or prospects looking in the wrong price range. Every wasted showing is two hours gone.

An AI Realtor Assistant Trained on Your Exact Listings

Heeya's real estate AI chatbot connects directly to your knowledge base — listing PDFs, MLS exports, neighborhood guides, financing FAQ documents, lease templates, and property brochures. Every answer it gives is sourced from your content, not guessed.

When a renter asks "are pets allowed in the 2BR on Elm Street?", Heeya checks the actual building rules you uploaded and answers from that document. Not a generic response, not a guess: the information from your documents.

Upload any document type — PDF, DOCX, PPTX, TXT, or scrape a URL directly from your listings portal

Hallucination risk sharply reduced — if the answer is not in your knowledge base, the chatbot says so and routes the visitor to a contact form

Built-in lead capture — collects buyer name, email, phone, and a qualification summary before handing off to your team

Embed in 60 seconds — paste one line of code into any website; compatible with WordPress, Webflow, and custom builds

What buyers and renters get

✓ Instant answers to property questions — any hour, any day
✓ Accurate listing details sourced directly from your documents
✓ Fast pre-qualification to confirm they are a fit before scheduling
✓ Smooth handoff to a human agent for negotiation and closing

What your agency gains

✓ Qualified leads in your inbox every morning — even from overnight inquiries
✓ Agents freed from answering the same listing questions repeatedly
✓ Fewer unproductive showings with pre-qualified prospects only
✓ Analytics on what buyers and renters are asking most

Built for Every Type of
Real Estate Business

Whether you run a boutique agency, a multi-office brokerage, or a national property management firm, Heeya adapts to your workflow — not the other way around.

Explore all Heeya chatbot solutions

Residential sales agencies

The chatbot answers questions about your active listings — price, square footage, HOA fees, energy ratings, included appliances — qualifies the buyer's budget and financing status, then collects their details through the contact form and shares your booking link so a viewing can be arranged.

Individual realtors and buyer's agents

Solo agents can't be available around the clock. Heeya handles your incoming inquiries overnight and on weekends, so you wake up to a list of qualified prospects ready for a call — instead of missed opportunities.

Property management firms

Upload lease agreements, maintenance procedures, pet policies, and community rules. Residents get instant answers to their day-to-day questions — without calling your office. Manage more units without adding headcount.

Vacation rentals and short-term lets

Guests ask about check-in times, parking, pet rules, local restaurants, and Wi-Fi passwords at all hours. A Heeya chatbot trained on your property guide answers instantly, day or night, so you field fewer routine messages.

Commercial real estate brokerages

Upload offering memorandums, lease abstracts, zoning info, and cap rate sheets. The chatbot qualifies investor inquiries by asset class, deal size, and hold strategy before routing to the right broker.

From Setup to Live on Your Site in Under 15 Minutes

No developers. No complex integrations. No waiting weeks for an agency to build something. Heeya gets your real estate agency chatbot live in four simple steps.

Upload your property documents

Drag in your listing sheets, neighborhood FAQs, lease templates, financing guides, or paste your listings page URL. Heeya supports PDF, DOCX, PPTX, TXT, and web scraping.

The AI learns your inventory

In seconds, Heeya indexes every detail — addresses, prices, square footage, pet policies, HOA rules — and builds a searchable knowledge base your chatbot draws from exclusively.

Configure your agent and tools

Set your chatbot's name, tone (professional, friendly, formal), and lead-capture criteria. Enable the contact form tool so qualified prospects can leave their details without leaving the conversation.

Embed on your website

Copy one line of JavaScript into your site header. The chat widget appears instantly on every page. Works on WordPress, Webflow, Squarespace, IDX-powered sites, and any custom build.

What a 24/7 Property Chatbot Means for Your Business

Here is what changes for your team once a chatbot handles the first conversation with every visitor.

Without and with a real estate chatbot

Question at 9 PM on a Sunday Unanswered until Monday → answered in seconds

Repetitive listing questions Handled by agents → answered from your documents

Lead details Name only → contact form by email

What your agent receives Contact details and the conversation

Results depend on your traffic and on the quality of the documents you upload.

Faster first response

A prospect who asks a question at 11 PM gets an answer in seconds instead of waiting for the next business day, so they are more likely to stay engaged and leave their details.

More prepared prospects

You choose the questions: financing status, budget range, and move-in timeline. Agents see those answers before deciding whom to call back.

Less time on repeat questions

The chatbot answers the routine listing questions from your documents, which frees your team to focus on relationship-building, negotiations, and closing.

Scale without hiring

The chatbot can hold many conversations at once, within your plan's monthly message allowance. Add listings by uploading documents, with no extra admin work.

A Qualified Buyer Lead in One Conversation

Confirming financing, understanding search criteria, collecting contact details: the work of a first phone call happens in a single chat conversation. Your agent gets a lead profile, not a cold name.

✓

Prospect is pre-qualified on budget, financing, and timeline before any agent interaction

✓

Contact details and a qualification summary land in your inbox automatically

✓

Agent calls a lead who already knows the property and is ready to move forward

✓

Works at 2 AM just as well as it does at 2 PM — no overtime, no answering services

Want to see how it compares to other AI customer service solutions? Explore Heeya's full range of use cases.

Heeya — Lakefront Realty

Online

Looking for a 3BR single-family in the western suburbs. Budget $520k max.

Great — I have 4 listings that match. Quick question: is this a cash purchase or are you financing?

Financing. Pre-approval letter from Wells Fargo for $480k, 20% down.

Perfect — that's a strong position. Any must-haves? Garage, school district, no HOA?

2-car garage, top-rated elementary school nearby. No HOA preferred.

I've got 2 exact matches for you. Can I have your name and email so our agent James can send you the full details and set up a private tour this week?

Real Estate Chatbot Template You Can Copy

A chatbot in real estate works when its instructions are specific. Paste this template into your Heeya agent's system guidance, replace the bracketed fields, and upload your listings so it answers from your own documents.

You are the virtual assistant of [Agency name], a real estate agency in [City / area].

GREETING
Say hello and explain that you can answer questions about our listings and help the visitor reach an agent. Keep replies short and friendly.

QUALIFY (one question at a time, only what is missing)
1. Are they looking to buy, rent, or sell?
2. Which area or neighborhood?
3. Budget (or monthly rent) and property type?
4. Timing: when do they want to move or sell?
5. Buyers only: cash or financing, and is there a pre-approval?

LISTING QUESTIONS
Answer only from the uploaded documents (price, size, fees, pet rules, availability). If the answer is not there, say so and offer to connect the visitor with an agent. Never invent a detail.

HAND-OFF
When the visitor is qualified or asks for a viewing, trigger the contact form to collect name, email, phone, and preferred times. You can also share our booking link: [your booking link].

LIMITS
No legal, tax, or financial advice. Do not promise a price or a discount. Reply in the visitor's language.

Adapt the questions to your market. Keep each one useful to the agent who will call back, and avoid collecting anything you do not need.

Four ways agencies use a real estate chatbot

1. Buyer asking about a listing

Is the 3-bedroom on Oak Street still available? What are the monthly charges?

According to the listing sheet, it is available. Monthly charges are in the document I have. Are you buying with financing or cash?

The answer comes from the uploaded listing sheet, then the bot moves to your qualification questions and the contact form.

2. Renter checking the rules

Which documents do I need to apply, and are pets allowed?

Here is the application checklist from our rental guide, and the building's pet rule. Want to leave your details so an agent can arrange a viewing?

Upload your rental criteria and house rules once. Repetitive tenant and applicant questions stop reaching your team.

3. Seller asking for a valuation

I want to sell my apartment. How much is it worth?

An agent gives the most reliable estimate after a visit. What is the address, the property type, and when would you like to sell?

The bot does not guess a price. It collects the address and timeline, then passes the seller lead to an agent through the contact form.

4. Visitor asking for a viewing

Can I see the flat this weekend?

Happy to help. Leave your name, email, phone, and preferred times, or pick a slot with our booking link.

The request reaches your inbox with the visitor's details. You confirm the slot in the calendar you already use.

Want the full setup? Read how to qualify real estate buyer leads with an AI chatbot or see the appointment booking chatbot.

Simple, Transparent Pricing for Real Estate Professionals

Heeya starts with a 7-day free trial — no credit card, no commitment. A full month of professional use costs less than a single unproductive cold-call session. Upgrade only when you need more volume.

€19/mo

Standard

1 agent · 500 messages/month + lead-capture contact form tool. 7-day free trial, no credit card.

€99/mo

Premium

3 agents · 2,500 messages/month — ideal for multi-agent brokerages.

For large property portfolios, multi-office firms, or enterprise brokerages, contact us for a custom Enterprise plan with unlimited volume and guaranteed SLA.

Compare all plans in detail

Frequently Asked Questions

Everything real estate professionals ask before getting started with Heeya.

How does the chatbot learn the details of my property listings?

Upload your listing sheets, MLS exports, property brochures (PDF or DOCX), lease templates, or neighborhood guides directly to Heeya. You can also paste a URL and the chatbot scrapes the page content automatically. The AI indexes everything in seconds and only answers from what you have uploaded, which sharply reduces the risk of invented details about a property.

Can the chatbot qualify buyers and renters before I speak to them?

Yes. You define your qualification criteria — minimum budget, pre-approval status, desired move-in date, property type — and the chatbot asks those questions naturally in conversation. When a lead is ready, the built-in contact form collects their name, email, and phone number, then delivers a qualified profile summary to your inbox. Learn more about how our RAG technology works.

Will the chatbot ever give wrong information about a listing?

Heeya uses Retrieval-Augmented Generation (RAG): every answer is sourced directly from your uploaded documents, which sharply reduces the risk of a guessed or fabricated detail. If information is not in your knowledge base, it says so and offers to connect the visitor with an agent via the contact form. This is one of the core advantages over generic AI assistants.

Does Heeya integrate with my MLS or CRM?

Heeya embeds on your own website via a single line of code and works with any CMS — WordPress, Webflow, Squarespace, or a custom-built IDX site. For MLS data, export listing sheets as PDF or CSV and upload them to your agent's knowledge base. There is no native MLS or CRM sync today: re-upload your sheets when listings change, and leads reach you by email from the contact form. Email us if you have a specific setup in mind.

How long does it take to set up the chatbot on my agency website?

Most real estate agents and brokers are live within 15 minutes. Create your agent, upload your listing documents and FAQs, customize the chatbot's name and tone, then paste one line of JavaScript into your site's header. No developer required. If you want to see this live before committing, email us and we'll walk through the setup together.

Can the chatbot handle inquiries in multiple languages?

In French and English. Each agent answers in the language you set for it, and the widget can follow your page's language. Other languages, such as Spanish, Portuguese or Mandarin, are not supported yet.

Is Heeya suitable for property management companies and vacation rental operators?

Absolutely. Property managers upload lease agreements, house rules, maintenance request procedures, and local area guides. The chatbot handles resident and tenant FAQs 24/7, reducing routine inbound calls. Vacation rental operators use it to answer booking questions and property-specific rules instantly. See our customer service AI solution for more use cases.

How much does a real estate AI chatbot cost?

Heeya's Standard plan comes with a 7-day free trial, no credit card required. After that it's €19/month — one agent, 500 messages/month, and the lead-capture contact form tool. The Premium plan at €99/month supports 3 agents and 2,500 messages, ideal for multi-agent brokerages. See the full pricing comparison. By comparison, custom-built real estate chatbots typically cost $5,000–$50,000 upfront plus ongoing maintenance.

What should a real estate chatbot template include?

A good real estate chatbot template has five parts: a greeting that says what the bot can do, a short list of qualification questions (buy or rent, budget, area, timing, financing status), a rule to answer listing questions only from your uploaded documents, a hand-off step to the contact form or your viewing booking link, and a few hard limits such as no legal or financial advice. Copy the template on this page into your agent's system guidance and replace the bracketed fields.

Can a real estate chatbot book viewings?

Heeya does not sync with your calendar. The chatbot recognizes a viewing request, collects the visitor's details and preferred times through the contact form, and emails the request to you to confirm. If you use a scheduling tool, you can also put your booking link in the template so the chatbot shares it with qualified visitors.

Can I use the same chatbot for sellers asking for a valuation?

Yes. Add a seller branch to the template: ask for the property address, type, and timeline, explain how your valuation works from your own documents, then trigger the contact form so an agent can follow up. The chatbot does not estimate a price by itself.

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Ready to Stop Missing Real Estate Leads After Hours?

Join real estate professionals who capture leads 24/7 with Heeya. 7-day free trial — no credit card, no code, no agency fees.

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See the full plan breakdown at heeya.fr/en/pricing

The Real Estate Chatbot That Qualifies Buyers While You Sleep